Brookline Foreign Motors

recently had my car serviced at Brookline Foreign Motors, and I couldn’t be happier with the experience. From the moment I walked in, the staff was friendly, professional, and took the time to explain everything clearly. They diagnosed the issue quickly, completed the repairs on time, and kept me updated throughout the process. The quality of the work was excellent, and my car has been running perfectly ever since. It’s refreshing to find a shop that is honest, transparent, and genuinely cares about customer satisfaction. The pricing was fair, and there were no unexpected surprises. I highly recommend Brookline Foreign Motors to anyone looking for reliable, trustworthy, and high-quality automotive service. I’ll definitely be coming back for any future maintenance or repairs. Thank you for the outstanding service!

I brought my Toyota Prius to Foreign Motors after the car stopped turning on. I was charged $300 for diagnostics. After the diagnosis, I was presented with a repair estimate of over $2,000. Before authorizing the repair, I contacted Herb Chambers Toyota to get a second estimate on what they would charge for the same work. During that conversation, I learned that the issue was actually covered under a Toyota recall, meaning the repair would be performed at no cost. When I informed Foreign Motors about the recall, I was told that because my car was a 2013 model, they didn't think it would be eligible for the recall. If that was in fact the reason, then it bothered me that they apparently hadn't checked with Toyota before presenting me with a repair estimate exceeding $2,000. When I attempted to have my car moved to Toyota, I was told that my car had already been moved to what I was told was another Foreign Motors location, but not to worry because they had a friend at Toyota who would take care of getting the recall work completed. I was also told that Toyota would cover the towing charge to get the car there. Since then, I have looked into whether Foreign Motors has another location, but I have not been able to confirm that they do. As a result, I was never able to verify whether my car had actually been moved there before being taken to Toyota. Wanting to understand where my vehicle was and verify what was happening, I contacted Toyota directly. After I contacted Toyota, I received a call from the owner at Foreign Motors, who was very upset and told me that I needed to trust him and that I was damaging his relationship with his contact at Toyota. He also told me that his contact had called him because I had contacted the dealership about my vehicle. As a customer, I found that response unprofessional. I was simply trying to verify where my car was and understand what was happening with it. To be fair, they did ultimately coordinate getting my car to Toyota, and the only amount I actually paid Foreign Motors was the $300 diagnostic fee. However, what caused me to lose trust was not only being presented with a repair estimate of over $2,000 for an issue that Toyota ultimately repaired at no cost under an active recall, but also the owner's reaction when I attempted to verify the status of my own vehicle. Based on my experience, I encourage anyone facing a major repair to get a second opinion and verify whether any manufacturer recalls or warranty coverage apply before authorizing expensive work. In my case, getting a second estimate ended up saving me from paying over $2,000.

Absolutely horrible experience. I witnessed an extremely disturbing situation at this auto shop involving a young customer who appeared to be having an issue with paying for a service. Instead of handling the situation professionally, the owner began screaming at him. The situation escalated to the point where an older male employee actually put his hands around the young man’s neck. There were four employees yelling at him at the same time. How is this acceptable behavior toward a customer? I have never seen an owner or employee behave this unprofessionally. Regardless of a disagreement over a payment of less than $100, there is absolutely no excuse for physically putting your hands on a customer. I sincerely hope the young man reports what happened to the police, because this behavior is completely unacceptable. Seeing this made me extremely uncomfortable, and I will never be coming back to this shop. I really wish I had recorded what happened, but I was so shocked by what I was witnessing that I completely forgot to take out my phone.

My car has a problem turning on. They told us to leave the car there for evaluation. The other day, they presented a repair estimate of around $2,000 without specifying the problem. When I refused to go with their repair plan, they charged me $500 for evaluation. I was never told there was an evaluation fee when they asked me to leave the car there. I ended up buying a new battery on Amazon for $100 and solved the problem myself. I was shocked by their service and charge.

AVOID THIS PLACE. I don’t post often so you know it has to be bad for me to post. Khalil (Manager) is a snake oil salesman. First, he quoted me a price for services that I clarified with him was for parts and labor, he confirmed this and …