Castle Dental & Orthodontics - Pearland, TX

I had a great experience during my visit. The lady who helped me was kind, professional, and made me feel comfortable from start to finish. She took the time to explain everything clearly, answered all of my questions, and genuinely cared about my comfort. Her friendly attitude and excellent customer service made the entire appointment a positive experience. Thank you for making my visit so easy and stress-free!

The staff and Dentist at the Pearland Broadway location are outstanding. General, Kind and Patient with the best bedside manner I’ve seen in a dental office ever. I am confident that as long as the staff stays that my family will continue to use this location.

If I could give zero stars, I would. My experience with this office was extremely disappointing and felt dishonest. I scheduled a regular cleaning appointment, but when I arrived, they only took X-rays and then told me the hygienist was not in the office, so they could not perform the cleaning. Instead, they gave me a treatment plan for my gums totaling about $300 for a second visit, mainly for antimicrobial medication on four teeth (#3, #14, #19, and #30) at $60 per tooth. Although I was reluctant, I agreed and scheduled the treatment. However, when I came back today, they examined my teeth again and suddenly presented a new treatment plan totaling $780, now recommending antimicrobial medication for 14 teeth. This is unprofessional and unacceptable. If the hygienist were not available during my first visit, how could they confidently give me a $300 treatment plan and then increase it to $780 at the next visit? It feels like they were trying to lure me in and then pressure me into spending more money. When I told them I did not want the antimicrobial medication and only wanted a regular cleaning, they said they could not do the cleaning because it would be “against their license” due to my gum recession and their recommended treatment. That explanation makes no sense to me. As a patient and customer, I should have the right to choose which treatment I accept. I left feeling misled, pressured, and completely dissatisfied with this office. Since I couldn't respond to the reply the owner wrote below, I want to respond here: I already provided all the details; there's nothing to talk about with you, and you don't care to solve any problems at all, judged from all these copy-and-paste responses. If you care, please answer me: why can't I just do a regular cleaning? Which regulation prohibits that? I wasted more than 2 hours on two days and used up my insurance benefit for an X-ray and couldn't even get a basic cleaning because I don't want to spend the ridiculous cost of gum medicine! You better not charge today's visit to my insurance; otherwise, I will try to report to the Texas Dental Board for the matter.

My insurance did not start until May. However, I was still able to get affordable x-rays and treated for the tooth extraction same day! The credit card I applied for was easy that provided affordable options that fit my budget. I have a follow up next week. I will start part 2 of treatment soon. Thanks for turning a painful experience into a positive experience.

Referred here from sister office and from the moment I walked in everyone was so friendly and helpful. They explained everything and were very detailed which I appreciate! Dr. Magallanes and staff were great I didn’t feel anything when getting my first root canal. Thank you all for your care