Cloud Nine Massage

Hello, so I’m going to go ahead and say the massage was not bad but what happened afterwards was awful. I lost my debit card and was trying to pay via Apple Pay when I was leaving. For whatever reason their card reader did not work. I then went to Venmo the owner lady. She continued to escalate and scream to me and the other woman (massage therapist) in a different language but certain slurs aren’t translated and still come through as the English version…….i went to 7-11 the first time where they came and reached me down after leaving the massage. I then went and spent 30 minutes inside cloud nine being yelled at by the owner who I just paid $138.00 (massage plus tip) and I sat there showing them the receipt of the Venmo payment on my phone. It was super rude and unprofessional. It was so disrespectful and took away from the quality of the massage. I think treating customers that don’t look like you or your normal demographic would be a huge start. Otherwise, I won’t be bringing my business back here. The only reason I gave 2 was because of the massage itself was about a 4/5 stars. The customer service experience was atrocious afterwards.

This place has been my go to for the last couple of months. Every two weeks. After trying out three different massage therapist, I stuck with my last one. It was hard to choose which lady to stick with, as they were all good. I’m writing this review because not a single massage lady was bad. This is very rare. They are so accommodating. They check several times to make sure I’m comfortable and the pressure is right. You can ask them to concentrate on certain area and they do it so cheerfully. The provided cold water bottle at the end. The rooms and bathroom are clean and renovated nicely. I hope they never change their quality of massage, price and cleanliness. Perfect combination that gets me back.

Excellent massage ! Fair price , clean. Reviews cite noisy laundry machines etc which if you’re in a room near the laundry is true that if you tune in to it you’ll hear the machines but I personally didn’t find it very distracting (would be nice if they could put insulation /noise dampening in the walls)- the relaxation sound machine in the room and the skill of the massage kept my mind elsewhere. Plus those machines make for clean sheets!

my husband and i got the most amazing two hour massage here, it was so nice and chill. our therapists were INCREDIBLE. cannot say enough great things about this place. the hot stone two hour massage is the only option!!!

I’ve been to many massage spas and this one by far was the best. I came with my mom and we paid for the basic massage, and it was still a full body massage. It was a head to toe service and the masseuse did an amazing job! I’ve been dealing with bad neck, and shoulder pain; after this massage I feel instantly more relieved. I will be returning and highly recommend!