Coastal Skin & Eye Institute

Dr. Christopher Crosby is a doctor who thinks he knows it all… but doesn’t ‼️6 months ago I made an appointment to have 3 fibromas on my wrist removed, they were in a cluster. I watched the entire procedure and after suturing the incision I noticed a large lump remaining. I told him there was still swelling in one area… his answer was a simple, it’s swollen from the lidocaine. I’ve had many fibromas removed and I knew it was not swelling ‼️10 days I went to have my sutures removed by his nurse, I told her that I believed there was one that was not removed, her answer was the same…it’s swollen ‼️1 month went by and the lump was more than obvious, I called to get an appointment for him to remove it. Upon my arrival he asked what he could help me with⁉️ I said YES, you can remove the 3rd lump you missed on the first procedure!! He positively refused to do so but said he’d refer me to someone who would ! What the hell did that mean⁉️⁉️I told him I’m not leaving until it’s removed, his answer was, I’m personally not going to remove it because I don’t think I’ll ever make you happy 🙄🧐 he VERY hesitantly said he was going against everything he believed in , and he did remove it!!! I have documented all the pictures from the very beginning. I was going to complain to Medicare/UHC, but chose not to. So basically Medicare got billed 2 times for what should have been ONE procedure. My advice….choose another dermatologist 🤨

The eye doctor was kind and knowledgeable, but unfortunately that was the only positive part of my experience. The front desk staff was consistently rude, unprofessional, and nearly impossible to reach by phone. I had multiple issues with my trial contact lenses and had to repeatedly follow up, with calls going unanswered and no timely callbacks. I even had to go into the office in person just to get assistance, where I was treated as though I was an inconvenience. The replacement lenses I received were unusable, and despite being told someone would follow up, I never received a response. I paid for my exam and expected a basic level of service and follow-up care, which I did not receive. I ultimately had to go to another provider to resolve the issue. This was an extremely frustrating experience. The doctor was great, but the front office staff made the overall experience unacceptable

I wanted to share my experience for anyone with a more complex or unique prescription. While Dr Victoria does an amazing job to get your prescription, her staff supporting her fails to continue the care. After my appointment, I was told that trial lenses would be sent and that there would be follow-up regarding next steps. Unfortunately, over two weeks passed without any follow-up or delivery of the trials, despite my expectation that this was part of the care plan discussed. This is separate from my first appointment where they gave me the same prescription for both eyes. For patients with specialized prescriptions, timely communication and follow-through are essential. In my case, the lack of follow-up caused unnecessary delays and discomfort. While the staff was polite during the appointment itself, I did not feel this practice was equipped—either from a capacity or process standpoint—to properly manage a more complex vision case. I would encourage patients with unique prescriptions to confirm follow-up protocols in advance or consider a provider who specializes in advanced fittings.

This is a great place, once you get your referral they actually call you to book your appointment and not only that it’s very prompt. Also they found four growths that needed to come off. I am so grateful for this care.

Dr Nickerson is very knowledgeable about skin cancer radiation burns. He is the only doctor that has successfully healed my wound. He is very kind and has a thoughtful demeanor that I find very compassionate.