Custom Care Home Health and Hospice

My beloved 95 year old father was in assisted living and was struggling in his last days. We called on Custom Care Hospice services for his comfort and guidance for family members. I called Custom Care on a Friday and asked that we start immediately. Julie, the coordinator, met me for registration and by the time we finished with the paperwork the nurse was already in the room evaluating Dad. Rachel, the nurse, prescribed some medication to ease the angst Dad was going through and to ease the congestion in his chest. By 11pm the medication had not been dispensed and I called the company to investigate. Rachel came back out, in terrible weather, to dispense medication to Dad at 2:00am on Saturday morning. There was a hiccup between the nursing staff at assisted living and hospice prescriptions which was eventually corrected. My only regret in this process is that we did not start the hospice care sooner for my father’s comfort. The nurses were second to none - theirs is a tough job and they handled it with professionalism and compassion. Thank you Rachel, Malory and Don. Thank you, Julie, for the coordination. I received a call from an Eatate Specialist after my dad passed who went through all of the after care details needing attention - how can anyone know to contact all of the various services, agencies, etc, that need notification in order to protect the estate from fraud, to get benefits paid and subscriptions stopped? I thank Mishelle from the bottom of my heart for her assistance, guidance and precise follow-up email. As in all services, the mission statement of the company sets the tone but the real value is in the individuals who are the hands-on people actually providing the care. Our team was the perfect storm of end of life care and neither my dad nor I could have done it as peacefully without them. Thank you, thank you, thank you. Cynthia Berlier

I am a 73 year old woman who lives alone. I had a total Hip joint replacement but with complications from a low hemoglobin count, making me weak. I requested in home physical therapy for rehabilitation. After five sessions with a very professional Marissa, my visits were canceled with no explanation. I spoke to someone there who looked at my information. She didn't seem to know why I was canceled, so she said she would call me the next day. No one called me to explain my situation. A few days later Marissa was sent to do a discharge with no explanation. She did a thorough job, even leaving advanced exercises to do. I still don't know why I only had a few therapy sessions. I think this company was neglectful.

Allowing this company to care for my mother is one of my biggest regrets. I won’t go into the painful details of her final days, but I will say they made countless promises they couldn't keep and made far too many mistakes. They were nowhere to be found when she was alive, yet they appeared within 10 minutes of her passing, as if they were waiting in the parking lot. If you love your family, please do not use this place.

We use this company for many of our clients. They take the best care of anyone. Every person who uses them has nothing but great things to say about this company. I highly recommend them. They are the best!

My husband had Custom Care Hospice service for three years. The nurse, social worker and Chaplain took excellent care of him. They kept me updated on everything. They all checked on me very often. They are the most caring people you could be fortunate enough to have in your life! The After Care person was a huge help to me. I know I can contact any of these professionals at any time I need them. I thank all of them from the bottom of my heart.