Future Auto Care

Future Auto in Fremont is exactly what you hope to find in an auto mechanic shop: honest, transparent, professional, and reliable. They take the time to explain what is going on with your car, clearly outline what needs to be done, and never make you feel pressured into unnecessary repairs. The pricing is fair and clearly communicated, the work is done with care, and the team stands behind the quality of their service. I really appreciate that they are upfront about timelines, parts, and repair options, which makes the whole experience much less stressful. It is hard to find an auto shop you can truly trust, but Future Auto has earned that trust. They treat customers with respect, communicate well, and make sure the job is done right. I highly recommend Future Auto in Fremont to anyone looking for a dependable, honest, and customer-focused mechanic shop.

Bought Groupon for brake pad replacement. Made a 1:30 appointment. They confirmed appointment. 2:30 they went out and took a quick look at my brakes and then came back with the quote for 600. That quote included the brake pad replacement that I already had a Groupon for. $600 is an insane quote for rotor and brake pad replacement, they demanded to replace both rotors even though only one rotor had metal on metal grinding. They also refused to do the brake pad replacement at all because I didn't have money to replace rotors at the time. The groupon was utterly useless and wasted my time, effort and money as it takes 5-10 days for Groupon refunds. The front desk staff acted scammy, foot-in-door jacking, and forcing me to wait for an hour when I made an appointment and they confirmed the appointment schedule via text. Considering they charge $100+ an hour for labor, you figure they'd respect your time enough to not make you wait for an hour, wasting $100 of my time for no reason.

Very disappointed with the owner’s attitude and lack of customer value. The staff, however, was polite and helpful. Yesterday, I spoke with Carlos, who confirmed the oil change price through Groupon and asked me to come by at 10 AM. Although I didn’t arrive exactly at that time, there was no mention that the appointment would be completely invalid. When I went in, the owner was rude and said I didn’t have a “proper appointment” and refused to honor the agreed Groupon price. He clearly stated they would not do the service at that amount and denied service altogether. This was extremely unprofessional. The biggest issue is poor internal communication. If one staff member confirms pricing and timing, the owner should stand by it. Customers should not be treated disrespectfully because of staff miscommunication. Overall, very bad experience due to the owner’s behavior, even though the staff like Carlos was good. Owner or manager I don’t know but he should learn how to behave with customers!!!

I wouldn’t trust any other mechanic shops. Quality work, unbeatable prices and the most important thing the quick turnaround. I got quoted $300 less for a job by a near by mechanic, then Sean even offered a free inspection.

I had a terrible and shocking experience with Future Auto Care. In the past, I used a Groupon here and was told by their staff that returning customers should call directly and they would honor the same price. Based on that, I called on 1/13 in the evening just to confirm the price for a simple oil change. The person who answered the phone was unbelievably rude and aggressive. He told me, “We are not Groupon and we don’t honor the price. Go to Groupon and ask them to service your car.” When I told him he didn’t need to be rude and could speak respectfully, he slammed the phone down on me. This is not how you talk to customers — especially someone who has used your business before. Even if policies have changed, basic courtesy costs nothing. If this is how they treat people just for asking a question, I can’t imagine trusting them with my car. Take your business elsewhere.