Genesis Dental of Salt Lake

Such a great dentist. So happy to have stumbled on them. Dr. Boyack is so hilarious and great dentist. Very quick at his job and thorough. His bright personality is always inviting.

Wish I could say that my experience with Genesis Dental was a positive one, unfortunately it was plagued with many issues. My husband and I initially went in for cleanings and ended up getting a few other things done such as a couple fillings and a cap repaired after a root canal. The first appointment was fine, nothing special but it felt very impersonal. I should have known something was up when we got there and the receptionist was arguing with a patient about their bill. Overall, the first visit was fine though, even if they refused to give my husband a regular cleaning and insisted he could only get a deep cleaning done. The dental assistance was friendly enough but the dentist acted like I was a pair of teeth they worked on in dental school and barely talked to me about what was happening. Cut to my second appointment after I was referred to an endodontist to get my root canal done and Genesis said they would help to fill in my cap after the endo put a temp one over the tooth they did the root canal for. We arrive to the office and were told to be there at 11AM, however, upon arrival the entire office was out for lunch and no one arrived until about 10 minutes into the appointment. That's fine and I understand that people take lunch breaks and need time to get back but what really threw me for a loop was that when I was sent back to get the procedure done the dentist had no idea what we were doing and had to ask multiple times about why I was there. Then he just started going to work and said he would put a brand new permanent crown on when all that needed to be done was to take out the temp cap filling and fill it in properly. I had to mention to the dentist and dental assistance several times while my mouth was propped open with rubber holders that we were not putting a brand new crown on my tooth, to which the dentist joked about "yeah I'm sure you'd rather do that and save money." as he rolled his eyes at me. The rest of the appointment was fine although I was still scared they weren't going to do the right thing. After that I had one more appointment to get a few fillings for cavities I had and this appointment was by far the most frustrating. I was greeted by a different dentist who looked as though they had just graduated from dental school. He blasted pop music the entire time, kept talking about Taylor Swift for some reason and while all of those things can be forgiven he was so rough with my mouth, left some of my gums raw and the entire time even though I had been given multiple numbing shots sawed at my teeth like they were wood. It was an incredibly uncomfortable experience and I felt way worse about my teeth afterwards. All of this made for a pretty unfortunate experience with Genesis Dental but the icing on the cake was when I was given my bill amount over text and their receptionist was extremely rude when I asked for an itemized bill so I could talk to my insurance about some procedures that were denied. When I asked for the itemized bill the receptionist texted back and I quote, "It is just for everything we have done for you." and would not confirm they would send an itemized bill out until I basically demanded one, then they continued to be short and unprofessional with me via text. Eventually, someone else started texting for them and was much nicer and apologetic but the damage was done. I will be filing a formal complaint to the state dental board about my experiences with Genesis Dental and I won't be going back in the future. I would not recommend it to anyone living in or near the Salt Lake area.

Whitney was amazing and helped me all the way through the process! She responded quickly, was very friendly and professional and went out of her way to get me seen asap when I had a dental emergency. Everyone was professional and the place was cleanly and well kept. Highly recommend

I have had such insecurities about my teeth.And doctor tergin has given me so much confidence with my smile. She does such a great job. She's fun to talk to an easygoing, and the front staff is amazing. I love the dental assistance. Anastasia is my favorite and Michelle is cool. There's a really cute temp that comes there sometimes lol! But all in all they're great.And I recommend them to everybody.

Took my mother in the other day & the front desk ladies were so kind!! Whitney and Amber are so nice. A.j. is very helpful . So sweet and are lots of fun. Really enjoy your office . Susan