Gentle Dental South Boston

5 stars isn’t enough for the experience I had at Gentle Dental South Boston! As someone with severe dental anxiety and past traumatic dental experiences, I was terrified going into my oral surgery procedure — but Dr. Yang and his team completely changed that for me. From the moment I walked in, the front desk staff was kind, patient, and reassuring. Dr. Yang’s bedside manner was incredible and the procedure was far smoother and more comfortable than I ever expected. The surgical assistant/team was also amazing throughout the entire visit. You can truly tell this office cares about people, not just patients. A special thank you to Olivia for referring me and helping coordinate everything from start to finish. The level of care, compassion, and professionalism here is unmatched. I’m actually looking forward to continuing my implant process with this team, which is something I never thought I’d say after past dental experiences. If you have dental anxiety, this is absolutely the place to go.

I always have a great experience at this dental office. The dentist was professional, gentle, and took the time to explain everything clearly. Answered all of my question and gave me honest option with options. The staff was friendly and the clinic is always clean. Highly recommend!

I was a patient here for over ten years, and when I began treatment, the practice was characterized by thoughtful staff members, including the front desk, hygienists, technicians, and physicians. However, over the last 4 years, there has been a noticeable decline in the quality of service. It started with disappointment in the communication and grew into concerns about consistent care, but I tolerated it longer than I should have. I went back because of their hygienist (their MVP), Ellen, who understood how to treat patients properly. Recommendations to their in-house specialists, who operated from different offices, often resulted in last-minute appointment cancellations and rescheduling with minimal notice, and in one case, the most insincere periodontist who continued to put his foot in his mouth until I opted to stand up and say "I don't think this is a good fit" as my anxiety rose. At one point, I got a hardcore sales pitch for Invisalign that felt like a car sale... as did my partner, who shared his experience after a visit. The final incident that prompted my departure involved a crown being removed and a temporary crown that chipped that same evening. I scheduled a follow-up appointment over concern, took time off work, and visited the office. The demeanor of the attending personnel was unacceptable, and she appeared frustrated by my concerns and dismissive. This was yet another appointment they attempted to reschedule at the last minute, and I had had enough. I requested that the office manager and the dentist contact me. I had already paid $800 for services that were not provided. Despite multiple follow-ups over several days—no call, no response—I finally spoke with the office manager, who said the doctor was supposed to call me and then deflected responsibility. I requested my dental records and have decided never to return. The practice appears disorganized, with frequent front-office staff turnover. When I first started, the staff were consistent, but their departures coincided with a decline in service quality. There are numerous other dental offices that will treat patients with the care and respect they deserve. **Update-- and with all due respect, the response to my review is nothing but lip service, showing no commitment to change or concern for my experience. **

My daughter had an appt for a wisdom tooth removal and the staff amongst the center was phenomenal. From the check in staff to the hygienist to the oral surgeon the care was amazing! This will be our new dentist office going forward.

I am here to finally tell yall more about Ellen my dental hygienist who has been nothing short of theee gentlest, most thorough, and kind - whatever they are paying her should be trippled as she is the reason I've been a patron of gentle dental south Boston location for the past 8 years. Ask any of the front desk staff who also make sure to book themselves with Ellen. When I first came I was very skeptical because I had just been told by another place that I needed $$$$ thousands of dollars of work done and I had never had any dental problems before. She listened and assured me they would care for my teeth and gums and mouth health and over all this time thats exactly what she's done- ended up I didnt need all that stuff. She's seen me through the hormonal woes of pregnancy, the aftermath of the covid shut down, job changes, etc. Of course once I knew this place and especially Ellen were legit, I brought my whole family - she's cared for my 2 kids, one of whom has a hard time sitting still for long due to disabilities and my partner who had a fear of the dentist after experiences in the military and a bout of dental coverage lapse prior to that- through it all Ellen has shared her skills and best work with us without capitalizing on our vulnerabilities / taking advantage of us. So, if you're looking for someone who knows what they are doing and actually cares about their craft, and, more importantly and unfortunately rarely these days, cares about YOU~ book her!