German Auto Service & Sales

After getting the runaround from a local Honda dealership with excuses, unexpected costs, and a completely wrong diagnosis, we brought our Audi Q7 to German Auto Repair — and I’m so glad we did. Tanner was outstanding from the very beginning. He was knowledgeable, kind, professional, and truly sympathetic to our situation. He listened to our concerns, treated us with respect, and made us feel like we mattered. By the end of the same day, Tanner and his team had correctly diagnosed the real issue — and it was nothing like what Honda told us. Instead of a nearly $3,000 repair, it turned out to be a simple A/C leak that they fixed that same day for around $350. The relief we felt driving home with ice-cold air conditioning again was huge. It’s rare these days to find a shop that is this honest, efficient, fairly priced, and genuinely cares about the customer. I can’t say enough good things about Tanner and the entire team at German Auto Repair. If you own a German vehicle and want trustworthy service, accurate diagnostics, and fair pricing, I highly recommend them without hesitation.

So, I’ve been going here for my car repair and service for a couple of years. I like building relationships with places I use for services. I started coming here because it is really convenient for me. And I was looking for an alternative to the dealership. First I want to say they really want to do a good job, they value your patronage , and they are nice and friendly. But the problem from my experiences is that they just can’t get the job done in a timely manner or right the first time. Something as simple as my head light burning out. I had to go back 3 times until they decided to just put in a new light. My engine light came on, and after several trips it finally stayed off. My trunk wouldn’t stay open, it would open and then relock before I could open it. That took about 4 visits for them to fix it. I had some oil leaks that needed to be fixed. Got my car a week later. My wife said I needed to find somewhere else. My “service now” message came on. I knew I needed a simple oil change , so because of the convenience, I figured I’d let them do it. I called, made an appointment , and when I arrived , Tanner the service manager said they were really busy, but if I was willing to pick it up late afternoon they’d get it done. So I left it. 4 o’clock I called for the status, and was told they were finishing up and I could come pick it up between 4’30 and 5. I got there about 4:45, and when I walked in Tanner looked at me and said it wasn’t done. It would be ready first thing tomorrow. I asked why he didn’t call to let me know before I came down. He said he hoped it would be done. For my inconvenience he took $100 off the cost, which was nice, but it’s just been non-stop of this kind of thing. So I think I’ve had about enough and with a sad heart I just can’t go back. Anyway, that has been my experience .

My daughter’s A4 Cabriolet experienced an unexpected issue with the power steering. My wife and I reside in Henderson, Nevada and after reading great reviews with German Auto Service I reached out to them and explained the situation. Tanner eased my nerves and said for my daughter to bring in the car. Later that afternoon the team already diagnosed the issue with the steering, performed a vehicle inspection, and came across a failing rear shock. Ryan reached out to me and provided a price for the repairs with lead time for the special order High Pressure hose(which he found OEM) and rear shocks. The vehicle was completed within a few days, upon my daughter picking it up it was washed too! I definitely recommend this team of professionals, especially the technician that took extra care with handling and knowledge around the vehicle.

Had a tensioner and serpentine belt done for almost $600 and it lasted 13 months. Just enough time to not be under warranty. Won’t recommend German Auto to anyone

Do not go here this place is a complete scam. If I can give it 0 stars I would. My air conditioning was not blowing cold air, so I took it here to get looked at. After going there three times they just kept asking for more money. …