Global Concepts

My family and I love Global Concepts! They have been so helpful in getting our airline flights and also our cruise trips. Kelsey is friendly, helpful and patient. She is so good at returning our calls and emailing us all the information. She’s very fast and efficient. We really appreciate all her help and would recommend her to anyone looking to plan their future trips.

Cathy at Global Concepts found us a great Resort in Kissimmee and she did it on short notice after our first reservation was canceled by the Resort.

I'm glad all the people having a splendid experience because my experience not so great! A simple trip to Chicago awhile back not a good experience with the agent but fast forward still not a good experience with agent Emily took my details incorrectly. I had to call back for follow up then get details for trip but pricing horrible because dates incorrect. I did get an agent to follow up but she/Shelly saw fit to let me know they short staffed I assume I should accept whatever horrible Customer Service I get because it would be no one at all is the impression I got. Anyway, I feel scammed and can't file a lawsuit unless they deny me service so I'm stuck! 5k for what?! My sister get better deals and she plan everything on her own.

April and Brian are just awesome at Global Concepts. We bought this amazing travel agency service and could not be happier. April even worked during her wedding preparations to secure everything for us. Now that is going the extra mile. I am so pleased we joined up with Global Concepts. Mackenzie, in the activities group, is also great at finding things to do while on your trip.

Global Concepts has been great from the start. They have done a tremendous job assisting me with flights on 2 different occasions, and one last minute hotel reservation when I was stuck in Miami airport. After returning from an international flight, I called Global Concepts customer service and told them I’d missed the last flight leaving out of Miami for the night, after being held up in customs and would have to sleep in the airport until the next flight, the following day. All the hotels were booked around the airport, and the representative, did a miracle job, and found us a hotel, close to the airport, that had shuttle service… What a life saver, with a 2 year old. My recent experience was that I needed tickets to Cancun, that were selling out fast, and the prices changing as fast as the refreshes on my computer. I contacted Global concept customer service again, and My representative Micaela worked effortlessly on getting me the best deal on tickets to Cancun. She kept in constant contact with me while she worked in the back scenes with the airlines. She gave me the best options to choose from, because I couldn’t pull up the same prices that she did when I went online, and after an error was discovered on one of the tickets, by the airlines, she worked diligently with airlines and myself to get it corrected with no extra cost to me.