Gong Cha Victory Heritage

The drinks we order were really bad, the matcha was extremely light and almost didn’t taste like anything. The other drink we order was the winter melon milk tea, we order it with 30% sweetness and it was extremely sweet, not sure if they made a mistake making the drink. This was my first time trying this place and I was really disappointed.

I had a great experience at this boba shop! The customer service was outstanding, and the staff were incredibly patient, kind, and helpful throughout my visit. Mal and Melissa went above and beyond to make sure I had a positive experience. They were generous, friendly, and made me feel very welcome. It's clear they genuinely care about their customers. I would definitely come back again and highly recommend this place to anyone looking for great drinks and even better service!

We were the only customers when we walked in yet the two team members at the counter didn’t greet us when we walked in. They didn’t speak to us at all until my husband tried to ask a question and even then, gave a short and off topic answer. I kept trying to read the menu and neither team members offered to answer any questions or to give suggestions. We decided to leave because the customer service was horrendous. And didn’t even try to ask us to stay or anything. The owners should be embarrassed of how their staff treated us. They also didn’t greet the woman who came in after us, like they don’t know how to speak to people, let alone customers. Probably won’t be back after this disappointing experience.

With so many options to choose from, and different toppings , gong cha does the bubble tea with style. Loved the experience , pumpkin spice was the best among the lot.

I was on Christmas vacation and visited this newly open location. I've my fair share of Boba drinks, but I've never had Gong Cha before. This place has it all together. First, let's talk ambiance; the owner did a great job with decorations and music, especially with the Christmas season. Wifi was fast for those looking to spend some time studying or chilling. The place was clean; even the toilet was clean (I give half a star for a clean toilet). Second, the staff and service were exceptional. I actually came back 3 times during my time in the DFW area. I spent a few hours chatting with the employees, and they really enjoyed working there. You can tell from their voices. I asked one of the employees to take few "advertising photos", but the fella was the only brave one. I asked him to remove his mask otherwise everyone was following good Covid protocol and staying safe. Finally, the drinks could not be more perfect. There were so many choices and combinations to mix-n-match. I tried a few flavors with my family. My go to's for most Boba shops are typically Mocha Frap style or vietnamese coffee flavor. I tried their milk coffee, and let's just say it was some strong coffee, perfect for my liking. Some of the other flavors we tried were the Passion Fruit slush, caramel chocolate slush, earl grey milk tea, dirty brown sugar milk tea, thai tea limited item, and a few others I can't remember. If I had to choose a favorite it would be the Dirty Brown Sugar and the Earl Grey Milk Tea. Surprisingly, for a lactose intolerance guy, I didn't have any trouble with any of the milk tea. For the toppings and add ons, I usually go with the lychee and Boba, but the little pearls that Gong Cha has won my heart this time. The texture feels fresh and tasted like it was cooked per guidelines; every 4 hours, you cook a new batch. Even when I left the drinks in the fridge overnight, the pearls and Boba still retain its soft chewy texture. In general, if you find yourself thirsting for a good drink, don't forget to drop by this location. You'll love the ambiance, the service, and the 5-star quality drinks.