Green Valley Dental Group

I want to share my disappointing experience with this dental group to caution others. I visited them for an implant on my right side teeth, but they suggested starting with the left side due to damage from grinding. Dr. B performed the procedure, during which she frequently discussed personal matters with her assistant in an unprofessional manner. After the temporary crown was placed, I experienced sensitivity, which persisted despite multiple visits. Eventually, another doctor detected an issue on my X-ray that required a root canal after the crown was put on permanently; that is the one thing that I find disappointing about Dr. B. Now, less than two years later, the crown has fallen out. The group talked about the charge for the replacement, citing examination and X-ray costs first without seeing my teeth, and without an apology. I am unhappy with their approach and lack of accountability. The average lifespan of a crown should be 5 to 15 years or more.

I had a Curodont procedure done during my last visit. This was recommended by the dentist. When talking about payment, the front desk gave me a paper saying that my insurance would likely pay $390. I went in again today, and the front desk now told me that my insurance only covered $13. I asked the lady at the front desk if insurance usually covers Curodont, and she said, "Most insurances don't cover Curodont, but we're hoping more will in the future." I was never given this information before going through with the procedure. Had I been informed of this, I would've decline the procedure. Now I have another $390 bill to pay. This feels like very shady business practice, and now I'm hesitant to trust their price quotes.

I paid over $4,000, including insurance, to Green Valley Dental for orthodontic treatment that ultimately caused issues with my gums and had to be discontinued. While Dr. Wong was very compassionate and genuinely tried to do the right thing (even stating that she would speak to the office manager about a partial refund) the office manager never called me as I was promised and then refused to return my calls. Due to problems with the Angel Aligner plan, I am out thousands of dollars and have to pay another Orthodontist to start over. I would not recommend this office to anyone. I have been coming here for a long time and used to be a patient of Dr Franz; however, the office has significantly gone downhill over the past couple of years. The lack of professionalism from the office manager is unacceptable.

Excellent experience from front office to Dentist chair……will do all my dental here !

Always so friendly! They have been my family dentist for over ten years. They have always gone above and beyond for their patients. Every time we visit, it’s like seeing family. Cannot recommend enough