Hans Auto Car Repair

You know how sometimes it feels like a tsunami of bad luck happens and things feel overwhelming? I hope your answer is "no" and life is treating you just right. BUT that has NOT been my story recently. One thing after another, then the engine lights started blinking and my not so old car made ALL the funny noises. Hans and company got my Tiguan in quickly and I heard from them by the afternoon....but with the worst news EVER....the engine had died. My car would drive no more. I had to ask if I could call back, because I couldn't hold back the sobs at this point. Poor souls on the other end of the line. Thing is, I could have been treated as just another customer, but the crew were so compassionate and so kind. I do wish this had a happier ending and I got to drive away, but I could tell they wished that for me, too. I want to pay that kindness forward. Please take your car here. They are good humans, doing good things to get us back on the road.

The team there are great. Very upfront and reasonable about the work being done and accommodating my wishes. Most recently they corrected an issue that occurred after I used a different shop (sorry guys) FWIW - I have an older Passat with lots of issues, but they give great guidance and work with my budget. I'll keep coming back

DO NOT GO HERE! I brought my passat in for a coolant flush and to replace my heater core as it was recommended to do both at the same time. During the process my heating went out in my car. I never had an issue with heating and the heater core was part of preventative maintenance. The shop refused to take any responsibility of this happening and said they would charge me to diagnose even though it worked fine before i brought my car here. I had thought this was a respected and trusted auto shop, but I am incredibly disappointed seeing how this was handled. I wish I saw the other reviews as it looks like this was once an honest place to bring your car but it appears they have lost their way and their integrity. I am surprised they are still in business with how disrespectful their team and owner was with me. I will now need to take my car to another mechanic to fix what was broken at Hans Auto Repair. Update - I took my car to Auburn VW and the Heating core Hans replaced was faulty. Hans accepts no responsibility of this but that is to be expected with how they treated me in the first place.

What a wonderful experience!!! I have never had such a lovely experience getting my car serviced! Up front pricing, easy scheduling and no surprises! Joe provided great communication the whole way and was so nice to work with! They even have a guy who details cars for an extra but very reasonable fee! My car looks beautiful and feels like a new car! Thank you so much!! I will be back for the life of my car and will refer friends!

You ever go to a new auto repair shop worried they might take advantage of you. I think it’s normal. In this case my concern was all wrong. I went in for brakes oil and a few other things. A little squeaky sound from break made me think it …