Hi, skin Phoenix

I had an amazing first experience at Hi Skin with Makenzie. She took the time to thoroughly explain every step of the facial and the products she was using, which made me feel completely comfortable and confident in her expertise. …

The staff was all very lovely and greeted everyone promptly upon arrival. The check in process was smooth and was offered water while I waited. The space itself is decorated well and the layout seems to maximize the utilization of the space. Their bathroom is stocked with hygiene items if needed. I will say, the actual space for facials feels cramped as I had to weave my way around the estheticians to make my way to the bathroom prior to my appointment slot. I have been to a handful of spas throughout the valley and many membership based studios, and this setup was a tad unappealing. There are six stations located in the back studio space with each guest laying side by side which does not feel private. For the price of services offered if expect some privacy during each service. The facial itself was lovely, with the initial steps being thoroughly explained by the esthetician. At the end of service, I was recommended a few products to utilize during my home skincare routine.

Kenzie is a miracle worker. My dry desert face is glowing. She has a magic touch and relaxed the stress out of my tight jaw on top of treating my skin. I can't recommend her enough!

Update: the company called me and was really interested in hearing more about my review which I think is a great sign that they care about their service and improving their service. They did let me know that the products they sell are medical grade which is why they are priced as such. They were great listeners and even offered me a free session to rectify for my experience. I’ve updated my review from a 2 stars to 3 because of their customer service. Original review: Booked their “Really Good” facial and for $150 (basic facial price), I was sadly disappointed. This is of course my personal experience so please take it with a grain of salt. first thing is first, I felt as though the extractions did not truly get everything out out of my skin. The infrared light was super bright, and I had to ask for additional eye coverage. I was not seen for the full one hour that the facial was listed for so I felt short changed. And, their add-ons were so expensive; $65 for dermaplaning and $65 for an oxygen infusion. After paying for my basic facial, the dermaplaning add-on, I left paying a lot more money than what I had anticipated. I almost wish they could just give you a price range upfront so you can be mentally prepared for the eye gauging. The last thing I will say is they offered me certain products to add to my routine and these products ranged from $50-$150 … mind you, my aesthetician said that these products were more “affordable”. If I had gotten both add-ons plus bought their suggested products I would’ve paid well over $400 just for one facial appointment which I think is absolutely highly robbery.

Usually see Mackenzie ( have been for months) and she’s always wonderful. Saw another esthetician because she out and my schedule wasn’t going to align with hers. Now Hailey who I last saw grabbed me minutes late when I came in a couple minutes early. That’s okay. I wanted to work on redness as I usually do. Hailey was super rushed right away. The service completely felt rushed and was rushed because we started maybe almost 10 minutes late and we finished very early it wasn’t even 12. I looked at my time from beginning to end because I already knew she was rushing through my 60 minute service that I pay for every month. Anyways none of it was relaxing and at some point she even mentioned that she would let Mackenzie know to grab me samples next visit which gave me the impression that’s why she wasn’t caring for my service because she probably knew I would go back to my old esthetician anyways and not ever see her next visit. I’m an esthetician myself and I know what needs to be extracted and what needs to be left a lot I had maybe a couple extractions throughout my face but definitely none on my cheeks which she was extracting and I know nothing was coming out because she was just squeezing and not cleaning off what was “ extracted “ she was just irritating my face. Anyways the important part for me was my nose and she did not do extractions at all on my nose. I ended up leaving with my face really red. Which I always mention I want to target redness and I never leave this red. ever. Anyways next day come to find out my entire face is still red. My face was not this red before the appointment. So im canceling my membership. So please send me the cancellation form. Thanks Hailey!:) Oh and let me not forget the receptionist. I asked her a question and was passive aggressive.