Insurance Group of Texas LLC

Extremely Disappointing Experience with “a female representative from your agency. I don’t recall the exact name, but it might be Angela or Angelica…”– Long-Time Progressive Customer Dear Progressive Team, I’m writing to express my deep disappointment regarding the unprofessional and unacceptable behavior I experienced with your associated agency. I’ve been a loyal Progressive customer for over 10 years, and I’ve always renewed my car insurance policies through this agency without issue — until now. Recently, I contacted her regarding a charge of $300 for temporary insurance coverage on my second vehicle, which is currently parked and awaiting repair. I had only requested short-term coverage during the registration process. When I called to inquire about the charge, I was met with rudeness and disrespect. The agent spoke to me in an offensive tone and even hung up the phone on me, which is completely unacceptable, especially from someone representing Progressive. I called Progressive directly to report the incident, hoping it would be handled appropriately, but I was shocked to hear that you don’t accept complaints over the phone, and that I was advised to report my issue to the same agency I had the issue with. How is a customer supposed to raise a concern when the problem happened within the agency itself? This experience has left me feeling frustrated and undervalued as a long-standing customer. As a result, I have decided to cancel my policy, not because of the product, but because of the way I was treated by someone acting on your behalf. Very disappointed!

From the beginning I felt Raul was genuine and I immediately knew I could trust him! I’m extremely happy with my new plan! I just wish I’d have made the change sooner!

Raul has been my agent for 4 years now and he has been amazing at maintaining great deals for our car insurance. We recently just bought a House and Nelly was so quick and knowledgeable and was able to get us the best deal for our house insurance. In this time I spoke to many different agents to try and get the best deal and no one could get us a better bundle than these two. Trust me when I say they are the best in this business!! It’s perk that they are bilingual and always available to help and answer any questions. Thank you both Raul and Nelly!

Thank you Raul for finding the best insurance deal and for your great customer service!

I had been with my previous car insurance company for over 10 years, and Raul helped me save $312.13 every month and also got me a $470.78 refund from my previous insurance. Please reach out to him, I’m pretty sure he will get you taken care of and put money back in your pocket!