John's Automotive Care

I went in for an oil change. My first time since losing a very good mechanic to cancer. I was pleasantly surprised by their friendliness, attention to detail and competent work. Bonus was a complete report on my car and what may need work in the future, but no pressure to do it now. Extra bonus points was the ride to home and back again. I will definitely make them my regular.

John’s is great! Came in for general maintenance before a big trip and they took real good care of my vehicle. Explained the whole process. Dave is fantastic and made me feel at ease. Made suggestions on what was needed and never felt any pressure to do so. I’m just sad that I’ll be moving and wish I had been a customer for longer.

I needed a repair done on my timing chain and seal cover. I had gotten approved through a third party company connected with the California BAR for payment for the repair. I requested a legally required w9 so that the BAR could process the payment and send out the check directly to John's Automotive and they refused to provide the legally required document. Mind you I had a deadline. After going back and forth trying to get the document and getting the run around the simply just flat out refused. Im guessing that they did not want me as a customer. So I ended up going through Toyota. Mind you johns quoted the repair close to $9k just for the timing chain. Toyota did the timing chain the seal cover a tune up and gave me 2 new tires for $5,567 with the bar covering the timing chain and seal cover. So I guess that them refusing to provide the w9 was a blessing in disguise. They lost a future customer with their refusal and super inflated prices and Toyota gained a customer for life.

I have been taking my cars to John's since 2017. Every time I've been there, I felt confident that my vehicle was in good hands. Recently I took my 05 CR-V in for an inspection and I was extremely impressed by the customer service provided by Dave and Rick and also the quality of the work performed by Ulisess. If you want to take your car to a place where you will be treated like family, then don't bother looking any further. These guys are constantly busy and they have absolutely no motivation to rip you off when they already have so much business as it is. And for that reason, sometimes it might take a bit longer than you prefer to get your vehicle back... but I promise you it's worth it, because they're making sure to do a great job with every car that enters their shop. These guys will NEVER try to upsale you on anything. They will ONLY tell you something needs to get done if it truly needs to get done. And if it doesn't need to get done any time soon, they'll tell you that it's safe to wait. Their inspection reports are thorough and honest. I know I will continue to come to this shop for as long as I live in southern California.

I like when I can collaborate with a person or business rather than blindly accepting what they determine is needed. Johns Automotive team (front staff and mechanics) researched and discussed with me what was needed now and were prepared with information of what would need to be done down the road. I feel that the information gives me time to save up my money to pay for bigger mechanical needs as my car ages. The spirit of Johns Automotive is to take care of family which is very different from many other automotive places. I have great appreciation and look forward to many years of service with this team.