Joseph Gann Jewelers

⭐⭐⭐⭐⭐ An Exceptional Experience Every Time I've purchased multiple Ball watches from Josh at Joseph Gann Jewelers, and every one of those purchases has been completed over the phone. Buying an expensive mechanical watch without ever stepping into the store requires a great deal of trust, and Josh has earned that trust time and time again. I've purchased watches from other authorized dealers, online retailers, and eCommerce sellers, and I can honestly say that Josh and the team at Joseph Gann Jewelers have provided the best overall buying experience I've had. Josh's product knowledge is exceptional, but what really sets him apart is his commitment to customer service. He patiently answered my many questions, responded quickly to emails and phone calls, located a spare bracelet link for me on very short notice, and even took the time to offer advice on repairing a Ball watch that I hadn't even purchased from him. That's the kind of service that's becoming increasingly rare today. One thing I've especially appreciated is that Josh has always worked hard to provide outstanding overall value while treating me fairly and honestly. At no point have I ever felt pressured into making a purchase. Instead, he's focused on building a long-term relationship, and that's exactly why I continue coming back. When you find someone who combines knowledge, integrity, responsiveness, and genuinely outstanding customer service, you stick with them. Josh has absolutely earned my business, and he'll continue to be my first call whenever I'm looking for a quality timepiece or jewelry. If you're considering a Ball watch—or any fine watch or jewelry—you owe it to yourself to contact Josh and the team at Joseph Gann Jewelers before buying elsewhere. Five stars isn't enough. Highly recommended!

Our family has bought engagement rings and wedding bands from Joseph Gann jewelers for three generations now. We couldn’t be happier with the experience that we’ve had over all these years! Everyone is so wonderful to work with, and they have excellent quality jewelry and such a large variety to choose from as well. My fiancé and I are so happy with the experience and the ring we picked out— we’re looking forward to visiting them again in a few months to pick out our wedding bands! I would highly recommend as one of the best jewelers in Boston.

Joseph Gann did an incredible job creating our perfect engagement ring. Of all the jewelers in Boston, I felt most comfortable working with them. They were knowledgeable, kind, trustworthy, and not overly pushy with their salesmanship. I would recommend them to anyone, and I couldn’t be happier with the end result. I specifically worked with Matt Gann, he was excellent!

I just bought a beautiful, Ball watch from this SUPERB merchant. When I called to inquire about availability and technical matters, Josh impressed me with his in-depth knowledge and appreciation of watches. Since I am not local to Boston, …

Happened to be passing by the area whilst returning from a trip. Figured I would stop in and see if they had a watch I had been looking for to add to my collection and sure enough they did. The staff was very professional and polite, even with me being dressed pretty ragged from just having returned from a camping trip out west. They even went out of their way to pull the specific model of watch I was looking for out of their back storage room. Very satisfied with my purchase, the watch has been running superbly and it’s something I will cherish for the rest of my life. If I am ever in the area I would certainly stop again.