Kong's Body Shop

They had my car over 3 months after telling me it would take about one week. I was charged $3,800 more than I was quoted, and my car was unsafe and barely drivable. Difficulty turning the steering wheel, intense grinding and scraping sounds, vibrations, etc. And little to no body/cosmetic work was actually done. After taking it to another mechanic, they recommended not driving it at all because of safety concerns and continued damage due to improper and incomplete repairs. THEY ALSO FOUND A RUSTY PAIR OF PLIERS LODGED BETWEEN THE FRAME AND THE CONTROL ARM WHICH WAS CAUSING MUCH OF THE STEERING AND GRINDING ISSUES. The compressor was incorrectly placed and was shredding the timing belt. The control arms were bent and causing gouging and damage to the brakes. I paid another $3,330 to get those things fixed. I have now paid over $7,100 OVER Kong's initial $9,000 estimate just to get the car in safe driving condition. So all in I have paid over $16,100... and that's just under the hood. After several requests and sharing paperwork and all details with Kong's, they are unwilling to reimburse me for these expenses. If you have had a similar experience, I recommend filing formal complaints with: GA Attorney General, Secretary of State, Federal Trade Commission, Better Business Bureau, and local and state criminal fraud/negligence departments. *notes and pics are from the reputable mechanic that finally got my car into a safe and drivable condition.

Excellent work and timely completion. Matt is knowledgeable, detailed and professional. This is my second time getting body work on my BMW due to accidents. A few years ago the front bumper and this time rear bumper. Each time repairs were …

Kong’s did an excellent job on my car. My front bumper had to be fully replaced, and when I picked it up, my car honestly looked even better than before. The repair was done beautifully, the front end looks cleaner and more updated, and they even washed my car before pickup. The team was professional, helpful, and made the process feel smooth. Special thanks to Matt for explaining the repair clearly and making pickup easy. I’m extremely happy with the results and would absolutely recommend them for quality body work.

The team at Kong’s is incredibly helpful and fixed my car right away when I was in a hurry. My family has been coming here for years and can always count on them for quality service and fair prices. I will continue to recommend this place for anyone who needs car service or repair!

I didn’t get the names of the two Asian gentlemen inside but they were life saving! They helped me navigate the active lot to find where I could “check in”, they walked me through the process, ensure my cars in great hands and fixed my car …