KPOP USA

This is the place for all kpop fans! My daughter sent me here while on vacation to get something for her of Le Sserafim. It's pretty much all the trending and popular music artists in the Korean Pop world, from albums, photo cards, magazines to accessories.

An amazing selection of Kpop merchandise. An overwhelming sight when you walk through those doors lol. If you arr not sure where to look for things/bands/merchandise, the staff were super helpful and in particular one staff member walked around the store with me while I was on a call with my daughter (she was in the UK at the time) and whichever group she enquired about, the member of staff took me to the items. Service was above and beyond. Managed to buy a few things my daughter cant get back in the UK (unless you pay an extortionate amount to have it delivered) I did a video call with my daughter so she could see the store and she was speechless. Definitely worth a visit if you are a fan of kpop

This was a new found gem for me and I'm very happy I found it! I would highly recommend all kpop fans find their way here at least once! I'm traveling and they had a cardboard container (for purchase separately) to pack poster which is great. The staff was super friendly .

This store is HUGE! You’ll find EVERYTHING you’re looking for here. Official posters, photo cards, plushies and more…they even have skin care including medicube!! Prices aren’t ridiculous either.

UPDATE! 🚨🚨SCAM ALERT‼️ Unfortunately, the audacity of your explanation actually reinforces the concerns I raised rather than resolving them. First, your entire argument is based on the assumption that customers should know that this product requires an unusually long charging period and may not be compatible with common charging adapters. If your staff had already identified this pattern after multiple customers returned with the exact same complaint, why were subsequent customers not warned before purchasing? A retailer has a responsibility to disclose known issues that could significantly affect a customer’s ability to use a product, especially when that product is being sold specifically for an event taking place the same day. Second, your explanation about charging compatibility is not reasonable from a consumer perspective. People do not purchase an electronic device expecting that it will only work if connected to very specific charging equipment or after being left charging overnight at the store. A reasonable customer expects that a rechargeable product can be charged using standard USB chargers that meet the manufacturer’s specifications. If a product cannot do that, this is not normal consumer behavior—it is either a product defect or a serious design flaw. Third, your own response states that several customers experienced exactly the same problem over the last two days. That is not evidence that everything is working properly. It is evidence that there is a widespread issue affecting this product. Instead of warning customers, you continued selling it without informing them that they might not be able to use it for the concert they were purchasing it for. Fourth, your proposed solution was unrealistic. Your store is located in Las Vegas, where a large percentage of your customers are tourists. Suggesting that customers leave the product overnight at your store is simply not practical for people who are in town specifically for a concert and may be leaving the city immediately afterward. Your business model serves visitors, so your customer service policies should reflect that reality. You also suggested using a power bank because it had produced “better charging results.” Again, this demonstrates that your staff already knew the product had charging issues. And you were dishonest enough to keep offering something that is clearly damaged. Most importantly, this product was purchased for one specific purpose: to use at the concert. A product that cannot fulfill its intended purpose at the required time has failed. Finally, Continuing to sell a product while already knowing that numerous customers cannot use it immediately, without informing buyers beforehand, is not transparent customer service. Whether the merchandise is officially licensed is irrelevant to that issue. Your response confirms that your staff was already aware of this recurring problem before my purchase. Your business benefits from the fact that many of your customers are young fans and out-of-town visitors. Once they discover the product does not perform as expected, the concert has often already taken place and they may no longer be in Las Vegas. Under those circumstances, offering overnight testing or a lengthy return process is not a meaningful remedy for the customer. Shame on you! I’m uploading the screen recording of your response just in case. ~~~~~~~~~~~ My daughter bought the light band for the Enhypen concert in this store yesterday. It won’t charge or worked. We came to the store today asking them to take a look of it or change it for a good one. The answer was shocking, they said that it would charge in their computer, not in another charger, not even with the original cable, ONLY AT THEIR COMPUTER. This is madness, we are incredibly disappointed and frustrated. $55 dollars wasted because this store is a SCAM, they won’t returned or change anything even though they accept that they had problems with the provider before (are you kidding me) but they can make a return. PLEASE STAY AWAY FROM THIS STORE, IT’S A SCAM.