Kume Spa - Grand Avenue

All of the staff are warm and welcoming. It had been a while since my husband and I got massages so we were really looking forward to our spa day. It was also for my birthday and for those who know, its hard to arrange a babysitter now that we are parents! We were so happy and relaxed after our 90 minute couples massage. Our therapists were professional and had caring auras. Would highly recommend asking for Larissa and Susan! We are definitely going to do this for every birthday/special occasion/parent getaway.

Nice clean and have variety of massages. As well as I flipped massage and a scrub for the body. In the massages are 30minutes 60 minutes. In 90 minutes. You could choose from a male or female.A person who doesn't the massage. They offer hot tea and then lemon water. Before you massage. Would definitely go back there and check it out again. Customer service front desk. People are very friendly and helpful. And some of the people speak English. And some don't it just had to help someone translate for you. If they have a certain part of your body that you don't want them to massage.

Heaven on earth. I’ve only been here twice but it’s my new go-to for massages. Both times, I have left feeling like I’m on another planet, in a good way :) Reasonable prices, prime location, clean facilities and great customer service every time.

I love Kume! The tea in the waiting area is so yummy and I love that they have spa water as well. The people working at the front desk are friendly! Owen is the best at really strong, smooth deep tissue massage that really helped alleviate my chronic should and neck pain. He was clear very in tuned with anatomy and found tight spot I never knew I had. Wow wow wow. I will be requesting him every time moving forward. THANK YOU OWEN!!

I have been a loyal customer at this spa for years, but after my recent experience, I am deeply hurt and insulted. I recently paid $70 to renew my annual membership, but it seems my long-term patronage means very little here. When I called to book a massage and requested a specific therapist I had seen previously, the receptionist informed me that there was a "note on my file." Apparently, because I tipped less than the "suggested" minimum of $20 during a visit last winter, I am no longer allowed to book with that therapist. I have always tried to show my appreciation, and prefer to give a small tip rather than no tip. I was shocked to find that my tip was not only deemed "offensive" enough to be logged in a permanent file, but used to deny me service. It is incredibly disheartening to realize that after years of supporting this business, I am being shamed over a discretionary tip. I have overlooked multiple red flags surrounding hygiene and cleanliness inside the massage rooms, such as sticky/oily footmarks on floors from previous sessions. Also I have had multiple experiences here where I felt the staff were less than professional, which left me feeling uncomfortable. If a membership doesn’t guarantee me the ability to book the services I want, then the membership is worthless. Additionally, if the advertised price of the service is insufficient for the massage therapist to be paid properly, that is a management problem. A loyal client should not be shamed for a discretionary tip. I expected much more professional and compassionate treatment from a place I have called my "go-to" for years and would just prefer a refund for my membership, which is now worthless, as I will not be supporting this business moving forward.