Lombard Auto Body

Jack and his team did a fantastic job fixing up my car after it got flooded in a storm. Looks like new! Great experience and value. And great communication.

Jack is the best. Curteous, proficient and always clear on what he is gonna do, and what HE CANT. He has help me out a number of times, and Im a CAR GIRL. LIMO DRIVER, TRUCK DRIVER, STUNT WOMAN... who knows cars... Jack is square and honest. Thank you to Jack and his whole team!

Ultimately, it's the people who make or break a business, their customer service skills, sincerity, and the people I encountered at this establishment, Lombard Auto Body epitomized what it means to practice, exhibit such skills, they went far and beyond in their consideration and accommodation, especially Jack Chew and Nehi. I am from Santa Cruz and I had to take care of some business in San Francisco, unfortunately my car broke down so I had arranged for the tow truck to take it to an auto repair shop close by that was recommended by my insurance company, however when I arrived at the auto shop they said that there was a misunderstanding and that they had no openings that day and could possibly work on it in a day or two, but they mentioned that they shared the building with an auto body shop company upstairs and that sometimes they take on repairs, so they called upstairs and within a minute about 3 staff members came down and started looking at the car, asking me questions, and not in an aggressive way, they all seem to have a gentle energy about them, I point this out because the hustle and bustle of the environment, I found it to be quite the contrast. They told me to leave the car there and that they would check it out and get back to me when they had something to tell me, a short time later Jack called me with a few scenarios, but all of them involved keeping the car for at least a couple of days, I had already considered renting a car and just resigning myself to leaving the car there and come back when it was ready, then Jack asked if I had AAA, which I didn't, (but I do now, strongly recommended), because they could tow the car back to Santa Cruz for me to my own mechanic and I wouldn't have to worry about coming back to pick it up, when I told him I did not have AAA he offered to use his company AAA account to have it towed to Santa Cruz for me. I am so appreciative for their thoughtfulness, consideration, and Nehi offered to give me a ride to the rent a car place, just really good people, they're the type of people who remind you of the beauty of humanity.

Amazing experience! Jack (the owner) was kind and helpful from day 1 and he really helped me navigate the situation with our broken car. Great communication and responsiveness, and amazing job from his team on our car. I’d 100% recommend their service!

I paid Jack $450 at Lombard Auto Body to have two new headlight assemblies installed on my Toyota 4Runner. Within a few hours, he told me my car was ready for pickup. After I picked up my car and brought it home, I noticed that my fog lights no longer worked. Also, the new headlights were not properly aimed and there were 4 missing retainer clips for the fan belt shroud, presumably an important safety feature. I contacted Jack that same day. Instead of asking me to return my car so they could complete the job I paid him to do, Jack claimed that they checked the fog lights and they were working, which was false. Once I finally convinced him that my eyes did not deceive me, he then demanded I pay an additional $1,800 (4 hours at $450!? per hour) to replace a "Can Bus". Huh? Or alternatively, Jack said I could pay him an additional $250 to have them install a separate fog light switch somewhere in my car to work the fog lights. Jack told me multiple times that their shop rate is $450 per hour. I pointed out to Jack that ChatGPT suggested checking the fuse, but he wasn't interested in doing that. In fact, Jack wasn't interested in doing anything unless I paid him an additional $1,800 for a "Can Bus" or $250 for a separate fog light switch which he would install somewhere in my car. Long story short, I fixed the fog lights he broke by replacing the fuse, per ChatGPT. Then I contacted the headlights seller to figure out how to properly aim the headlights and did that (total hassle). I then ordered 50 retainer clips from Amazon (they cost $0.17 each) and reinstalled the fan belt shroud which needed to be removed to install and aim the headlights. That's right, Jack couldn't be bothered to spend $0.68 (4 x $0.17) to replace and install the 4 missing fasteners holding down the fan belt shroud, presumably an important safety guard. I told Jack I wanted a $200 credit for the wasted time, hassle and lies, but never heard back. I will update this review if he ever pays me back.