Louis Vuitton Boston Copley

Went into the store and purchased a LV bag and cashier DLOS showed me the small and when I said I rather get the bigger 1 for the and his response was it's a little bit more and I felt like he was saying that I couldn't afford the bag and I said to him I pay that in lottery and they didn't have the large 1 in store and Dlos responded that he can order it and it will take 2 days to get to store and guess what it's still not there and calling the store the cashier never responded back for days and after that I asked for a refund. Moving forward I will never shop there anymore and for years I've heard rumors about that Copely Mall and how the treat black people and I didn't want to believe it until it happened to me LV STORE SPOILED MY BIRTHDAY

Worst customer service experience I’ve ever had at a luxury store. I brought in a bracelet that had broken and asked if it could be repaired. …

It’s important to note that this is a rating is for lv’s online purchase. If I could rate zero stars I would. I had a horrendous experience through client services with a simple mistake made online. Order was accidentally duplicated with one of the duplicated orders having a wrong monogram. I followed up immediately the following morning to cancel the dupe (they operate on central time). They would not do that. I asked to fix one of the monograms if they wouldn’t cancel one order, they wouldn’t do that either. My wife called (this was originally a gift for her being a new mom) and they seemed like they may cancel or update after they said they would reach out to production team and email us back. Ultimately all I wanted was an update to the monogram if I was stuck with a dupe bag. They never emailed me, I had to reach out three times, they said a cancel request was submitted leading to think it would be submitted, finding out after I followed up the third time, it was denied, again without email notifying me. I at least could understand an no cancel policy due to monogram, but to not alter the monogram notifying them there was an error is wild. Positive it’s not yet in production after they state it will take 4-6 weeks to get to me. Incredibly unprofessional and unreasonable for a simple mistake. Never will I buy a product from them again after this.

Unfortunately, I had a less than stellar experience while visiting the Louis Vuitton store at Copley. I had intended on purchasing a tie for my father and prior to my visit, decided on a specific tie on the LV website that was listed as …

No clue why all the negative reviews. Thought this store was awesome. Went in last week and everyone was very professional and inviting. Shout out to Laila!