Maze Watch & Jewelry Repair Services

I just met George for a watch sizing. This is my first timepiece I ever purchased and I am not skilled at taking links out. I was treated very well and he was able to size me up perfectly. Thanks!!!!

Was here on 4/15 in the evening for a battery replacement for 2 watches. The gentleman who attended the shop at the time was very nice and he explained to me the type of watches I have and how they work. He was very professional and detailed about the explanations. Turned out the watches didn't need any replacement; just needed to be used more often based on their type (eco-drive and semi-automatic). Didn't have to pay for the visit and he also refused to receive some small amount for the quick service and I learned a little bit more about watches than before. Great customer service and I highly recommend this small shop!

Needed a battery change for my watch and asked the owner about the price and how long it will takes. Man it’s Super quick and the price was really cheap. Definitely a 5-star experience!

Be aware !!! and go somewhere else if you can !!! This was the worst customer service experience I’ve ever had. I had never met the owner before. I don't really want to talk about the over prices over all, but the only matter is his rude, terrible attitude, and unprofessional behavior were absolutely shocking. I truly regret going there. I brought in three watches: One needed a battery replacement, Two needed link removals. I also asked if one of them might need extra adjustment, and simply asked if he could do it. He didn't say anything that he could do or couldn't since it might be different. So I said that's okay then, don’t do it and just replace the battery and just do link removal for two, but he attempted the adjustment anyway without confirming and gave the watch back to me in worse condition than I gave it. It was not in the original shape and something was clearly broken. When I asked about it, he just said he couldn’t do it and that if I wanted it fixed again, he would charge me more. I was so upset but couldn’t say much since he still had my watch and I didn’t want it to get even more damaged. After that I noticed him handling my watch roughly while talking to himself with an unpleasant attitude. In the end, he charged $75 for the three watches (1 battery replacement, 2 link removals, and the adjustment). I couldn’t believe I paid for that kind of service. I will never go back. I regret ever stepping into that place and sincerely wish others to avoid having the same experience. This is the first time in my life I’ve ever written a negative review and that’s how bad this experience was. If I could, I would give zero stars for this shop and this man (owner).

Went to get a sterling silver ring resized, and paid $100. Was told it “might end up costing a little more” after but that he’d try to keep it to the originally agreed to price. I’ve never, ever heard of a service like this that charges more after the fact but agreed figuring a little more meant 10-20 bucks. I come to pick up and he says I need to pay an additional $50. 50% of what I already originally paid! I was stunned. I pushed back a little and said the best he could do was $40. To their credit the quality of the work was great and as intended, but having the audacity to charge someone 50% of the original price tag after is appalling.