McKesson Specialty Pharmacy, LP

I haven't had one order come in on time this year. This month I've spent 3 weeks trying to get my medication (that I take daily or I have to go back to the hospital to take the first dose again). My Dr is part of a huge hospital system and the nurses reply to me day of but for some reason this pharmacy can never get a hold of them. I've spent days stressing about and calling everyone myself to get my medication on time. This shouldn't be this hard for anyone. I can't imagine what people with more progressed health issues have to go through to get their medication.

They just cant seem to get the shipping correct. What about all the people who need a signature that either aren't home and at work or just don't know when UPS will get there? Seems to me like you lose a lot of prescription's and money that way because you have to reship a new one. There should be no need for signatures anymore since the UPS takes pictures. Pharmacy stop requiring signatures OLD SCHOOL. The communication skills are lacking.

I am a terminal cancer patient. My medication is furnished free from Novartis. Retail cost 28 day supply over $18,000. My shipment comes from McKesson warehouse Irving Texas. Their service has been amazing. Customer service most helpful. I appreciate all they do and am very thankful for their programs of assistance.

My elderly mother has been waiting a month for her heart medication to be shipped to her from this pharmacy in Texas. First time she called, she was told they never received the fax for her prescription. Second time she called, she was told still no prescription was ever received. She contacted her doctors office, and her doctor RE-sent the prescription via fax. Third time she called, they told her she would receive it on the 13th of December. Today is December 20th, and still no package containing her medicine? She’s on the phone with the company again, on hold for over 20 minutes. Still no answer as to where the package is. Shame on you RxCrossroads!

Generally favorable and excellent service. There was a glitch which caused delay of shipping of my meds. I was finally allowed to visit the lobby to get the cancer meds I needed. I will see if this is one time problem or ongoing. Not getting accurate data on multiple calls was quite a let down.