Mōdish Nail Spa Plaza Midwood

One of the best nail techs in Charlotte, Lana, works at this location. However since the business changed ownership the service at the front desk has also clearly shifted focus. Today I arrived at 10:03am, and by the time I worked my way up to the counter, at 10:10 am I was told I would need to come back in an hour to see Lana since she was already with a client. This is common and fine, especially if you have a preferred tech. So, I was more than happy to return. I returned under an hour later at 11:05am and was told she was already with someone else and I mentioned I was back in less than an hour later. That’s when the receptionist could have cared less. She stated she didn’t tell me that, and that it was someone else, which it was. The lack of communication and care clearly relayed we don’t want your business, or you can just keep trying. The dismissive attitude was clear. So, time to move on. What a shame. I have come here for years and now none of that matters.

I’ve been here a few times now, and they always do a great job. My nails last a while, and the salon and staff has a welcoming vibe. One of my favorite places to go!

I arrived at the host stand and shared i wanted a design. The host took a picture and told me she would find a technician who can do it after my pedicure. I didnt receive any hot towels during my pedicure. The colors they provide you to slect from dont include a vast selection. I asked if the have traditional OPI colors and was then offered an increased selection....but only after asking. The technician who performed my builder gel fill in poorly shaped my nails and just slapped the builder gel on my nail bed. I brought this to her attention, but it was beyond repair. I then shared the picture with her, assuming the host did too....well she couldn't do it. Now I'm stuck with nails that are poorly shaped in a color I dont even like. I feel like if you are going to hustle me out of my money, at least treat me kindly. I dont like being hustled. I will never return and I will share my experience any time I hear someone mention this salon. Customer service is awful. Pictured: what i asked for vs what I got

The first time I went here I got a pedi, a full set with tips AND design (skittle nails and flowers pictured below) and I paid $130. The nails and pedi were great. I just went back tonight and asked for an SNS refill with design and tell me …

Made a reservation, had to wait when I got checked in. Once service was started she did take her time, so I appreciated that. Wasn't asked about my comfort or offered a beverage but I was comfortable on my own and able to take a meeting on Zoom while I was being helped. I got a basic gel pedicure, no hot towel and a slight massage for $60. On the higher end for a wait and No hot towel. Honestly. thats one of my favorite parts of a pedicure.