Nami Nails Spa

I’ve been a loyal customer at this salon for about a year. Since moving to Charlotte two years ago, I’ve relied heavily on reviews when choosing businesses, so I feel it’s only fair to share my experience. My earlier visits were decent, although the quality often depended on whether my nail tech felt rushed. I frequently had to remind him that I wasn’t in a hurry so he could take his time, which usually resulted in better work. Unfortunately, my most recent visit was extremely disappointing. During my pedicure, another customer came in asking my tech to fix her polish. Despite me having an appointment, he paused my service to assist her. What concerned me most was that he used the same gloves between clients. I had to ask him to change them before continuing, which is something a client should never have to request. Throughout the appointment, he seemed very distracted — on FaceTime, repeatedly checking his phone, and taking multiple breaks. During my nail service, I was nicked a couple of times, and my thumb was left bleeding. When I mentioned that my cuticles were being handled too roughly, my concerns were dismissed. I waited until we had privacy to calmly express how the situation made me feel, as I didn’t want to embarrass him. Instead of receiving professionalism or understanding, the response was defensive and included remarks that felt inappropriate and dismissive. At that point, I asked to speak with the manager. The manager was polite and acknowledged the situation. She offered for me to return at another time to have my nails redone, which I appreciated, but I didn’t have the time since I was leaving out of town for a wedding. However, I was still charged for the service. With pricing at $95 for a gel pedicure and dip for my nails (not including tip), I expected better hygiene standards and better quality. My nails chipped within a few days, and in less than a week they looked like they needed to be redone. One negative experience can outweigh many average ones, especially when it involves cleanliness, professionalism, and service quality. Charlotte has no shortage of nail salons, and for the price paid, I simply cannot justify returning. Sadly, I will not be coming back.

I’ve been going to Nami Nail Spa since it opened! The staff is always friendly. I can always count on good conversation when I sit in the chair! Nail techs are very knowledgeable about nail & foot care. The shop is very clean. When I go I sit down and let them use their creativity. I enjoy getting my nails, feet, and eyebrows done every visit. I 10 out of 10 recommend!!!

Did you know Nami nails does eyelashes?! I had an amazing experience at NamiNails Spa! Jenni is truly excellent at her craft—my lashes came out beautiful. She’s incredibly accommodating with scheduling, has such a bubbly and welcoming …

Services at Nami has always been wonderful, I was introduced to them at the time of my Mother's death. Mama Linda took great care of me and I've been coming ever since. This is not just a business this our community, our family. Thanks family

I’ve been coming to Nami Nail since the new owners took over, and it’s been a great experience every time. The staff is always friendly, professional, and on time, which I really appreciate. Booking is easy, and the reminder texts keep me on track with my busy schedule. Especially since I typically book 3 weeks in advance. They consistently bring my nail inspo photos to life with no hesitation, and the added touch of offering beverages during your service just makes it that much better. Always a relaxing, reliable visit and close to home.