Navi Nurses

Hi! I recently had post-op care with Emily at Navi Nurses and genuinely had such a good experience. Recovering after surgery in a hotel can feel a little overwhelming, but she made everything feel a lot easier and less stressful. Amber, who drove me from surgery back to my hotel, was also very kind and made sure I got back comfortably. What stood out to me most was how thoughtful Emily was. Before leaving, she wrote down all the medications I had taken, what time I could take the next doses, and even when I could safely take another medication that couldn’t be mixed with the ones she had already given me if I ended up needing it later. Little things like that really made me feel cared for and helped me relax during recovery. You can tell when people genuinely care about what they do, and that was definitely the feeling I got from both of them. Emily was incredibly attentive and compassionate, and it honestly set a really high standard for what nursing care should feel like. They’re honestly just the sweetest people ❤️The care and kindness they showed me made me want to become a nurse myself 🥲 Thank you again!

I engaged Navi Nurses to support my elderly father, a vulnerable adult living with dementia, blindness, and epilepsy. Because I manage his care from 5,000 miles away with an 8-hour time difference, I needed an agency that was organized, communicative, and clinically prepared. While the initial intake call was reassuring—I was promised that a single dedicated nurse (Ashley) would handle both an introductory visit and a crucial upcoming neurology appointment to ensure continuity—everything following that call was complete operational chaos. Dangerous Lack of Clinical Preparation: The primary reason for the neurology visit was to manage a safe medication titration schedule and handle lab work for my father's epilepsy. Despite emailing a medical summary in advance, speaking to Allie on the phone for the better part of an hour, and texting Chi two days before the appointment, the neurologist’s office emailed me the following day without the faintest idea about the reason for the appointment. According to the neurologist, the person sent by Navi Nurses brought zero medical context and simply told the doctor that she had only met my father 30 minutes prior and knew nothing about him. Broken Continuity & Zero Time-Zone Awareness: Despite explaining my time difference and the critical need for consistency for a patient with severe vision loss and dementia, Navi Nurses swapped the assigned staff at the last minute. The replacement texted me minutes before the visit at 10:00 PM my time. After I had already prepared my father for one specific person, this sudden swap added unnecessary confusion and distress for him. Extortionate Cost for Zero Value: In total, this single appointment cost me $760—a $250 initial setup fee, $350 for the nurse to accompany my father to an appointment just 10 minutes away, and $160 for the transport vehicle. Paying nearly $800 for what amounted to an unprepared transit chaperone rather than professional care navigation is completely indefensible. Administrative & Billing Disarray: Basic onboarding failed due to date-of-birth errors on their platform. Worse, after paying the $250 fee, my saved credit card was recharged $350 without explicit consent. Despite paying the remaining balance in full on July 23rd, billing emailed me again two weeks later asking for another $350 payment. Navi Nurses charges premium prices while delivering disjointed communication, zero clinical preparation to physicians, and sloppy financial oversight. If you need dependable, prepared, and accountable care navigation for a vulnerable loved one—especially from a distance—do not trust this company. I will not be using them again.

I called Navi Nurses requesting care for my elderly father to change his catheter bag. This is all a new experience for us, so I needed some direction. Nurse Kelsey answered and I thank the heavens she did! She walked me through step by …

Navi Nurses has cared for my husband, my father, and my mother! They are a great team that truly care about their patients and give outstanding service. Highly recommend.

Navi Nurses is the best healthcare company out there. Competent, respectful, kind, positive, and responsive. They are lifesavers! A special shout out to Allie, the Navigator!