Neihule Flagship Salon

Warning! I paid for a $94 Gel Extension Manicure here and 3 nails cracked and broke over the weekend within 2 days. Their desk woman Katie wants to know why I didn't speak out sooner but they were close on the weekend. This place is getting a bad rep amongst the beauty and fashion community and it is well deserved. This place does not stand by their work nor offer guarantees and instead try to shove you onto more sub par aestheticians. Why would I want free work from a bad nail technician, clearly the place is ran poorly that they don't understand I do not trust their work and you should not either. Annie or Elena or whoever else may or may not do gel extensions - a highly specialized branch of nail art btw. They use very cheap materials and then will not offer a refund when they see their employees may need some extra training or better materials but they are horrible and not fair at all want me to burn gas to go down and get more money WASTED. Why would I go back there? This is pathetic. Refund me.

I asked the girl FIVE Times how much is this going to cost ? “ it’s in the book “ with no book to show in sight ! then she finally gets up & grabs this book by the front desk with prices yet none of the options say how much it is for what I’m getting done.. I ended up doing acrylic & gel & gel on feet costing well over $200 . Two nails broke next day . I called & they said it’s $20 each nail plus design fees . After paying about $50 I got my nails fixed ; only for one of them to break again! She also did all gel on one of my fingers & still charged me full price (as she would if I got gel and acrylic. ) She mentioned this would be the most durable nail which was true . The other nails were very hollow & light can be seen through them . The all gel nail was solid with no light penetration. l even still have a few nails as l want to replicate the all gel nail yet with a professional nail artist that is upfront with me with the work their doing. I understand it’s art & it can come pricy ; yet I got bait switched with the front desk telling me I can get a manny petty for $100 .. as I’m getting my nails done l ask how much is this going to cost ? It’s in the book then changes the subject or she goes to talks to other clients & workers . Talk about being stuck there feeling awkward & embarrassed . Salon experience seemed like a joke . 7 1/2 hours & the foot massage was no more than someone rubbing lotion on your feet charging up the ying yang .. don’t even get me started with the parking. Costed me so much money putting money in the Meters .. about $20 ... not valet but for the meter about a mile away from the salon . All in all this experience has left me very stressed , & embarrassed & all these charges add up so quickly! All in all , I didn’t even feel like I was being pampered or well taken care; for the heavy price this is unacceptable. Please be up front with your customers in what your prices are for the service ahead of time. What if the customer can’t afford it ? In a way I kind of feel I have been robbed. I originally called planned on paying $100 when I spoke to the women on the phone then give them $20 tip but I ended up paying over $300 for a mani pedi that didn’t last a week. It’s not worth the stress or the $$$$

I usually get my hair cut here and have always loved the service and cut. I recently tried their new brow service and was very happy. A small mistake was made and my brow lady couldn't make my initial appointment and was given a complementary brow shaping when they rescheduled. That was very nice of them! The brow service was actually very speedy which is great when you're on the run and a tint service was included which I had never tried before but liked it so much I'll be doing this every time I get my brows done. The total would have been around $45.

This is the first nail salon I've been to since I've moved to la and it was so disappointing. I paid 80 bucks for the worst nails I've ever had. The lady that did my nails didn't even completely take off my nail polish I had on previously and didn't completely covered my nails with the acrylic. When I left it looked like I already needed a fill, the acrylic itself feels really cheap (I'm surprised all my nails haven't fallen off yet). It hasn't even been two weeks and I desperately need to find somewhere affordable or worth the service.

The salon looks lovely, but unfortunately I cannot say that about the service. The receptionist was ignorant and the girl who did my pedicure and manicure was rude. I did not feel welcome at all. The quality of the manicure and pedicure was very disappointing. All my nails were shaped uneven and differed in length and the nail polish wasn't applied nicely; however, the nail polish latest. When I went home, I kept the manicure, but I redid my pedicure. Overall, I do not recommend this place.