New Age Realty Group, Inc.

I live in the Emerson and have had several issues handled poorly. Moved from out-of-state, arrived at the apartment building after a 13 hour drive and New Age Realty had given us the wrong keys. I called the "emergency line" to report this, never received a call back, and was still not given the correct keys to the foyer until days later. Our mailbox did not lock, our stove did not light. AC has broken multiple times during 100 degree heat waves. I pay a required monthly $25 "Residents Benefits" fee but there are no benefits to be found.

I only recently started living in a new age building but I’ve already had cause for concerns. The plumping in my apartment has had a reoccurring problem and doesn’t flush fully. Instead of treating the root cause, maintenance will come and “unclog” my toilet while also bringing up a ton of gunk/debris. The “solution” will barley last so I keep putting in the same work order because they’re not actually fixing anything.

Got desperate and applied for an apartment with New Age Realty but was denied due to credit, despite having a qualified co-signer, stable income and stellar rental history after having rented with them twice in the past...so I figured, hey, why not FINALLY talk about the nightmare they put me through during my lease in 2022-2023! If my bad credit is my only reputation,this here is New Age’s reputation: In September 2022 I signed a lease at 4816 Cedar Ave 3R (according to the current listing, it costs even more now, which is hilarious considering it's just as desperately in need of renovation as when I lived there.Deceptively outdated photos). Red flag #1: When I visited, the apartment had a lofted space that was not mentioned in the original listing. Weird, right? Usually that's a selling point. Maybe due to the insane amount of water damage darkening the walls. Durrant said that New Age was aware of this and there were already plans to have this fixed before move-in. I also confirmed this via email before signing the lease. When I got the call that I was approved for the apartment, the office told me they would even decrease the rent for me by $100 so that I fit the income requirements. I naively thought this was kindness, but that was red flag #2. I would find that even the ~$1000 I paid in rent each month was too much. When I moved into the apartment a few days later, it was obvious the previous tenant and I *just* missed each other. As in...a cleaner clearly never came through. As you can see in photos: Notes, food and more from the previous tenant still in the cabinets. Human and cat hair everywhere. Stains. Stove caked in rodent waste. Window screens broken. Crumbs,crust everywhere. Floors and walls dirty. Etc. When I called New Age to complain, they said it was a busy move-in weekend and their cleaner wasn't able to make it there yet. Mind you, we were still in a pandemic. On Monday, I woke up to a wet mattress...not because I had fun the night before (I actually spent the entire weekend cleaning the previous tenants DNA off my new living space) but because it was raining and the ceiling was leaking in several spots. They had to send a repair man twice to patch it up. Another for electrical issues and outdated smoke and carbon alarms. I also had to get the leaking windows repaired as it turns out they weren't in the frames properly. Not even 2 weeks later, I happened to poke my head up in the loft (oops, I'm sorry, for legal reasons due to the lack of proper handrails, “storage space") and it looked like the Kool-Aid man had burst through one of the walls (pics+vid attached). Panel caved out, insulation everywhere. I found out from the repair people (it took New Age 2 MONTHS to get someone to come out and during that interim, more of the wall started to collapse) that it was due to water damage, the entire wall needed to be replaced and that the neglected building in general needed to be renovated. Remember when New Age said that water damage would be fixed before I moved in? LOL. To make matters worse, I had to fight tooth and nail to get New Age to take this seriously. No urgency on their behalf. Eric refused to move me to a new apartment and told me I would only get pro-rated rent back if I broke the lease.He offered a rent credit for the month of October, even though the wall collapsed on September 13 and wasn't repaired until late November. I had to threaten legal action for them to offer me a half month's credit for November. Even after the wall was fixed, I continued to have issues with the apartment: fire alarms that went off in the middle of the night randomly. Mold. Pest issues. Chipped tiles and cracked mirrors in the bathroom. My downstairs neighbors complained that their ceiling would leak when I took a shower. Washers and dryers that were always broken and stealing coins. Through all this, I paid my rent on time and stayed cordial. Running out of space, but New Age Realty are some gentrifying slumlords and the audacity to turn their noses up is LAUGHABLE.

My experience with New age has been interesting. I originally found Bob while looking for apartments on an app, and after he showed me one apartment, he suggested that I may like the building I currently live in better. He was incredibly helpful and super responsive, and I am very grateful for him walking me through the process. My overall review of New Age as a whole is neutral. They have warm accommodating staff, and some not so much. Several tenants in my building, including myself have expressed concerns regarding safety (electrical work, stolen packages) .. and have even made suggestions that would make our apartment building better. Tenants need transparency and proper communication to have a mutually respectful relationship with their realtor/property manager. Tenants don’t want to pay additional fees for a “Benefits package” without actually receiving the benefits they were promised. Once that happens, my score will improve.

In my opinion and experience New Age and Florence Gardens Apts. do not have motivation or care to invest in or improve their buildings. Or make the building habitable in a way that is worthy of charging the prices they do. I feel strongly impacted by their decision to never fix "decommission" the elevator in Florence Gardens. Even though it is quote "Promised" on the lease as a Feature of the Property they "Promise" to maintain... I live on the fourth floor and this impacts me greatly. I am disabled.and live with chronic pain and crushing fatigue. When choosing this building to live in, I signed the lease because I was aware the building has an elevator and that it was "Promised" to be maintained, stated in the lease. I trusted that. And upon move-in day I find the elevator not working. Upon asking New Age about this, while also reminding them about the lease "Promise". I was told that the elevator was to be decomissioned. Then 2 weeks later, someone came and bolted the elevators door shut. Now because of their decision to break their "Promise" on the lease and because of my disability, I'm burdened to climb the stairs in pain and exhaustion, some days I can not do stairs period. With this decommissioned elevator, at times I'm unable to carry up and down my laundry and grochieres independently. (And unfortunately I am not able to move buildings as I have low-fixed income and already invested my savings into the "Promises" of this company/building when I signed the lease/moved in.)