Nora's

Extremely disappointed with my experience. This is a “high-end” boutique charging $425 for dresses, yet the customer service was anything but. I was talked into purchasing a dress that did not fit properly. The dressing room was dark and very small, making it difficult to truly see how the dress looked and fit. The sales associate was pushy and encouraged me to buy it even though she knew the size I actually needed was not available in the store. When I got home and tried the dress on with the proper undergarments, it was obvious that it needed to be a different size to fit correctly. I later found the exact same dress in my size on Saks Fifth Avenue’s website, but the boutique refuses to refund my purchase back to my credit card. To make matters worse, no one informed me at the time of purchase that there is a strict 7-day return policy for exchange or store credit only. The policy is printed on the receipt, which you don’t sign, and it’s simply placed in the bag for you to read after you get home. That is not transparent or customer-friendly. The owner is currently on vacation, so there is no resolution or accountability. The associate I spoke with even said, “No one else has ever had this problem,” which felt dismissive rather than helpful. For a boutique positioning itself as high-end, this level of service is unacceptable. Customers should feel supported, not pressured into buying something that doesn’t fit and then trapped by a policy that was never clearly explained. I will not be returning and cannot recommend this store.

This place should post a sign at the register about their return policy. Nothing like dropping a couple hundred dollars on a dress and not being able to get your money back when you try it on with the appropriate garments and hating how it fits. Bummer.

Best Boutique in town. I always make sure to stop by when on Pearl St. The brands are high quality. Every time I wear their clothes to work or on date nights, I get compliments. The sales people are amazing. Looking at the last review, I …

Hands down this is my favorite shop in Denver. Every time I go into the store I am greeted with a warm and welcoming smile from Paige. Over the years that I have shopped here Paige knows my style to a T and even texts me when she there …

I absolutely love their selection, but I will not be returning due to their return policy. This past week I bought several items resulting in a pretty large bill (not complaining about the price as the clothes are awesome) plus I purchased a necklace as a gift. While I was there I made multiple comments that I wasn’t sure which one the recipient would like but finally settled on one. I returned an hour later after having lunch next door to exchange the necklace only to find out that the price she originally quoted me for the other necklace was was quite a bit more expensive and out of my budget for a gift so I decided to return it. This is also when I found out that Nora’s does not take returns and my only options were store credit or paying more for a similar necklace. Not once was it mentioned that Nora’s doesn’t take returns the entire time I was there and fretting about which necklace to purchase. Given the price point of this boutique, I feel this policy is very out of line with other high end boutiques. Great clothes but I will not be returning and will take my business elsewhere.