Nubiance Salon and Spa

I’ve been coming to Nubiance with Vicki and Proctor for years, and I can't find a better place! Actually, years before the current location 😉👊🏽 Vicki is incredibly talented, listens to exactly what I want, and I always leave feeling beautiful and confident. They are professional and the salon environment is top-notch. Five stars!

I was referred to Ms Vicky being that I wear my hair natural and platinum blonde but wanted to find someone that specializes in natural hair and that can assist with switching my styles up while assuring my hair stays healthy. Well I was …

I normally don’t write reviews, but this experience deserves to be shared so others know what to expect. I called the day before and explained what I wanted: a wash, a deep condition, and a steam treatment to help with my shedding and overall hair health. I made it clear that money wasn’t an issue — I just wanted my hair properly cared for. When I arrived, everything seemed fine. My hair was washed, I sat under the steamer for about 30 minutes, and everything felt on track. Then, instead of the stylist, her husband washed my hair again, blow-dried it, and pulled out a flat iron. I immediately asked him why he was putting heat in my hair since I had not requested a silk press. His explanation was that straightening was necessary for the haircut. I trusted that, because at no point did anyone tell me I was being signed up for a silk press service. When the stylist finished with another client, she cut my hair, complimented how it looked, and we had a nice conversation about products and care. All good — until it was time to pay. My total was $278. I was shocked. The breakdown was: • $30 steam treatment • $45 shampoo & condition • $125 silk press (which I never asked for) • $68 for three products Here’s the issue: a silk press already includes shampoo, blow-dry, and flat ironing — yet I was charged separately for those services and for a silk press I never agreed to. When I questioned it, the stylist told me it was my fault for not “speaking up” when her husband used heat. But I did. He told me it was part of the haircut. She then said she “assumed” I wanted a silk press. Assumptions should never replace communication, especially when it comes to charging customers. What made it worse was the way I was treated when I tried to explain my side. Instead of accountability, I was told things like I “shouldn’t come with only $300 if that’s all I had,” called a “bad mother,” and insulted when I pushed back. By the end, I was being cursed at and disrespected over a bill that was inflated by services I didn’t agree to. The service itself (washing, steaming, cutting) was fine — but the business practices, communication, and lack of respect were completely unacceptable. I walked out feeling scammed, disrespected, and attacked. ⚠️ Warning to future clients: Watch your bill carefully. Ask questions. Don’t let anyone assume what service you’re paying for. What I experienced was double-charging, misrepresentation, and verbal abuse when I called it out. I wouldn’t wish that treatment on anyone.

Vicki is absolutely brilliant at what she does. There is no one other than Vicki that I trust with my hair, especially when it relates to custom colors, highlights, + overall healthy hair. She is a master of her craft; I always refer to her as having magic hands…and she NEVER disappoints. I’m newly loc’d + have fallen in love with my locs thanks to Vicki with my custom blonde blend. I’ve trusted her with my hair + my daughters’ hair for decades and as long as her + Proctor are still taking appointments, I’m joyfully there! Thank you so much Vicki + Proctor for always making me feel + look fabulous and glam! Love you guys!

Mrs. Vicki provides services to my whole family at the Nubiance Salon. The experience has been outstanding at the salon. Since we began going in 2020, we've seen a tremendous improvement in the health of our hair. Mrs. Vicki introduced us …