Paleteria Nuevo León

Visited PALETERIA NUEVO LEON in Richardson recently. The food itself was fine, but the customer service and sensitivity from the server were very disappointing. When our food arrived, we found small pieces of pork sausage in both the soup and tacos. None of the menu descriptions mentioned pork as an ingredient. When we raised the issue, the server casually responded that the dishes contained pork, as if it was something obvious that we should have already known. What was most disappointing was the complete lack of courtesy or apology. We did not even ask for replacement dishes, yet we still had to order something else ourselves that did not contain pork. A little customer care, understanding, and sensitivity toward dietary restrictions or personal preferences would have made a big difference. Unfortunately, the experience left us quite disappointed. Besides this bad experience, one good thing about the place was their unique menu of delicious ice cream, which is definitely a must-try.

Our favorite spot in Richardson!! We always get horchata or a Topo Chico preparado and other treats. Everything is always so good!! They’re also always so nice, they have the best people working there. We love it! 🫶🏼💕 …

✨ I want to personally invite all of y’all—if you’re anywhere near Richardson, there’s a magical little spot you *have* to check out! **Paleteria Nuevo León** is a hidden gem serving up all your cravings—from sweet to spicy and everything in between. 🍦🌶️🍓 Today, we’re celebrating *International Ice Cream Day* right here, and I couldn’t think of a better place to be. The flavors are amazing, the treats are unique, and the customer service is top-tier. The people here truly care and make you feel welcome the second you walk in. Whether you’re stopping by for a refreshing paleta, a flavorful snack, or just a moment of joy in your day—this place delivers. Don’t miss out on this local treasure! 💛 Go treat yourself. You deserve it!

Absolutely amazing spot! There’s a restaurant on the left and the Paleteria on the right, both are fire. Some of the best tacos and Mexican snacks I’ve had in Dallas, hands down. Everything is fresh, full of flavor, and the ice cream selection is next level. Highly recommend checking it out if you’re in the area!

After eating lunch next door we grabbed dessert and it was all so good. My daughter can’t stop raving about the crepe.