Pioneer Auto Care

This isnthe third time Ive been here to work on our car for different repairs, honestly its always a long long cold wait to hear " hello or how can I help you" We had our car towed Cadillac CTS Thursday nite Friday we get an diognostic on the issue of the coolant hoses, then Saturdaybwe get pics and estimate for approx $826.00 and they told us later they can not find the part we need for our 2014 anywhere its out of stock or back order and so they don't want to work on the car and come get the car!? I confirmed with two other repair shops and got the same response on the parts. We picked the car uo the next Tuesday and they were nice enough not to charge us anthing for looking at the car. We found part at the Buick Dealership in Arlington and had our car towed there. Over all lobby and exterior clean nice waiting area. I just wish they could have been more friendlier and tried to go the extra mile to give us other potential solutions like another repair shop gave us which is how we ended up the Dealership. Nice shop. I appreciate they didnt make us wait long and was honest on what they could and could not do. The only thing I would suggest make contact earlier when people walk in so it doest seem so awkward and cold till you reach the counter.

I went there on 10/19/25 for a state inspection. I have a 2019 Nissan kicks in perfect conditions. It passed the inspection. But when they took the car, they took it somewhere that wasn’t the shop. The brought it back, cool. The car later started acting up. I immediately got codes for the traction control. And then a check engine light came on. P0101. Mass air flow sensor. It looks like the sensors are not matching up. I have a degree in automotive technology, and this people are not answering my calls. Just common sense. How could it perfectly pass, and the next day I’m getting a bunch of problems. If this isn’t resolved I am going to the better business bureau. A different shop tried that with me before years ago. They aren't in service anymore.

For it to be in a semi busy shopping center they was plenty of parking 1st thing in the AM. Only down side was waiting over an hour to get an oil change because my filter needed to be ordered and delivered. I appreciate the constant update I was able to walk to the other side of the shopping center for a pedi while I waited.

Take my advice, don’t stop!! This place gives all mechanics a bad name! I went in for transmission flush, $400 Then 2 weeks later I have a transmission leak!! Didn’t have one before!! Then all of a sudden I need a torque converter! $1100 I called Summit racing BAM!!! $185 I ordered it had it delivered they had my car almost a week!! Still paid over $1100!! 2 weeks later BAM! Another leak!! Definitely not going there again!! Never had a problem with my car before taking it there.. What started off as routine maintenance … Feeling Robbed! Update! I had to take my car back to the same shop because I had a leak as a result of the last job. It’s been there 5 days and they slow playing because I’m not paying for it. Let’s see how long it takes them to do a 10-16 Hour job+a day. I never had a problem with my car until I started going there. All I know is I shouldn’t be stalled just because they didn’t do it right the first time. I shouldn’t have any problems after this. What really sucks is my husband is a mechanic!!!! WOW!!

Please do not come here! Worst experience ever! The short, bald hispanic guy at the front desk is so rude and petty. Techs just sit around in the garage on their phones. Our car was there for over a month and did not get fixed. We finally had to get it towed to another shop.