Propel Insurance

Wow, never communicated with a business so bad as Propel Insurance. Every person you talk to says opposite of last person or same person emails opposite repeatedly. To bad this Insurance company doesn't have an accurate system in place so all staff had same information.

Horrible Service and Communication I reached out to Michelle Newberg at Propel Insurance over two months ago to handle my business insurance policy. After waiting weeks with no update, I contacted her a second time to follow up, and she told me she had been sick. Despite this, she barely got back to me, claiming she was finally ready to work on my insurance—just 10 days before my renewal date! This level of service is unacceptable, and her communication has been absolutely terrible. What’s worse is this isn’t the first time I’ve worked with her. Propel Insurance used to be great before they were bought out, but this is the second chance I’ve given Michelle, and nothing has changed. The same lack of urgency, poor communication, and excuses. I would not recommend working with Michelle Newberg or Propel Insurance if you value your time or need reliable service for your business.

We have used Propel Insurance 9 of the 10 years we have been in business. I can tell you first hand Michelle Newberg is the best of the best. When I was fooled away from Propel by Ryan at Federated (which I give a negative 5!!! Stay away from Federated Insurance) for a measley savings I did not take into account the whole package you get with Michelle. She knows the insurance industry inside and out. Her knowledge and dedication is PHENOMENAL!! I called Michelle 3:00pm on a Friday and she was happy to hear from me even though I had made the decicion to leave Propel for Federated a year ago. I asked if she could get me insurance by Monday and she worked through the weekend to get this accomplished, which she did! She is top notch, over the top AMAZING! I broke up with Propel but am so happy to be back together!

When I started using Propel in 2011, they were great. However, since then, I don't even know who my POC is and each time I call I am routed to 3 different people only to leave a message and not hear back for 3-4 days! It is insane. When I do finally hear back, they are not at all helpful. I went to another broker and got a WAY better rate and higher coverages through my same insurance company than Propel was able to offer. If you are looking for a great company, in Tacoma, do not call Propel!

Short and unenthusiastic on the phone, wouldn't sell me an insurance product without bringing the rest of my business? It takes weeks for my commercial insurance to be underwritten as its multiple properties and business's.