R & L Plumbing

This company has some very incompetent workers that are clueless about what they are doing, always on the phone asking someone else what to do. They were paid to fix our leak but leak remains. Their machine broke when they were trying to unclog our pipe. They charged for all the extra time and extra work it took them to get a new machine. Our leak was not fixed properly. they claimed the leak was fixed but next time it rained, the leak was still there. They claim is not their problem anymore and if we want them to come back to recheck they want to charge us extra. They tried to blame the situation on the roof, saying that the roof was the problem. A roof company was hired to inspect the roof but the roof company said that roof is good and that this is something about the pipes because the leak is on first floor. Now that they know that roof is good they are blaming it on something else. Basically anything or anyone else but them. All they care is about charging as much as possible. Their workers only get paid if there is work so they’ll spend as much time as possible doing something simple. Which means, the company will charge you more. Not recommended. The reply of this company is basically the same to all the 1 star reviews. They are right and everyone else is wrong. Find an honest company

Gustavo just helped me pinpoint galvanized pipe issues that were causing my bathtub to be clogged. He quickly found the issue, gave an estimate, and replaced the broke pipes (major work done to my homes original 1940’s pipes) within 4 hours. Very pleased with his professionalism and kindness!

Absolutely abysmal FRONT OFFICE! This company's front office has deep communication problems. The front office doesn't communicate to plumbers in the field on work scope. Plumber has botched the visit twice - not his fault but because he was not given correct information to bring the right equipment to a job. Not only will I never recommend this company to anyone, we are pulling our business from them going forward. I complained after the first visit and made them aware that visit #1 didn't go well and two weeks later arrived with incorrect work order and didn't bring equipment needed. They spent more time training people how to answer the phone with an unbearable greeting than teaching the front office what the field needs. Plu,mbers are good - I hope other companies hire away the good ones and this company folds as the owners don't appear to respond or care that things are going pear-shaped.

I called after hours on the weekend with a clogged toilet issue. I spoke with Saul who advised me because it was after hours the rate is doubled and if I could wait till the next day it would be less costly. I didn’t want to wait. Saul asked a few questions to access the issue. He advised me he would hate for me to pay double the money for an issue I might be able to solve on my on. He then gave me instructions on how to resolve the issue and said if I was not able to fix the issue I can call back to set up an appointment. I followed Saul’s instructions and cleared the issue. The customer service was exceptional. It was nice to deal with a company that puts customer service as a priority over money. I highly recommend R & L plumbing. Thanks again Saul!

One of their drivers in a white van laid on the horn encouraging other drivers to hit pedestrians in a crosswalk at folsom and third around 6:08pm 3/24/26