Renew Home Health and Hospice

If you have a complicated case that needs catheters changed often, IRN managed and possible late night visit for emergency foley blockage from sediment production… this is NOT your company. We left after only one month too long! However, Brian (owner) and Rachel (CNA) were awesome but that’s just not enough. My mom loved you Rachel. Thank you for the great morning care and cleanliness you provided!! This company came highly referred to me to care for my mom after I moved her back to Utah for my brother’s from Hawaii. She lived with me for 2 years. I needed a good hospice company to help my siblings as they transition care in Utah. I am the main caretaker and I established great home and professional care in Hawaii and I just needed a team to continue what we had going on to happen there in Utah. I told them that my mom is not a “cookie cutter” patient and that I need them to believe me and listen to me and keep things the same as much as possible as it was when I had my mom in Hawaii. My mom has a neurological disease called MSA (multiple systems atrophy) that is often mistaken for Parkinson’s disease. My mom has a long term catheter because she cannot release urine on demand which would cause a lot of UTIs. Her body also produces a lot of sediments that can block the foley so catheter needs to be changed every week and a half to 2 weeks. During the first evaluation visit the nurse told my mom she can have catheter taken out. My mom was so excited and told them to please take it out without knowledge. The nurse said she thought my mom could make that decision on her own. That same evening my mom felt pressure in her bladder because urine could not be released and catheter was put back in. The nurse did apologize and I was grateful. From then on, however, anything we asked for, she said, “I have to ask the NP first.” MSA also causes irregular blood pressures. So managing her blood pressure has been a huge part of my caretaking as well. The NP named Shelly who was outsourced came in during her first evaluation with my mom overly confident and had no empathy towards me or the professional care that I had established here. I asked that my mom’s catheter be changed every 1 1/2 - 2 weeks and she told me that invasive for the bladder and a minimum of 30 days is good enough. That should’ve been a RED FLAG 🚩but my mom needed immediate attention. My mom had an emergency and sediments blocked her foley one late evening around 11 pm causing a lot pressure for my mom. The nurse on-call told my SIL she will not come unless my mom is in pain. When my mom was finally in pain the nurse arrived and I was on FaceTime. I told the on-call nurse that the nurse here in Hawaii asked that my mom’s bladder be flushed through the new catheter. She told me that causes trauma to the bladder and that her pee looks clear and does not need to be done. Again, I was not believed and I was not being heard. This company was not my first rodeo with my mom’s care. So many health professionals were so grateful for my expertise in my mom’s care and health management because I made it easier but this company would not listen! She ended up with a UTI in its care and even with all my complaints to prevent it. Do not use this company if you have a complicated problem. My mom was an easy patient and never complained, but she did not like this company. She was so grateful for the new company we moved on with. They were amazing and they listened to everything I asked and had no problem with demands we had for her care. It was a complete 180 from what we got with Renew Hospice. I would not recommend this company to anyone.

Worst hospice around. They run out of pain med on a weekend and couldn't get more until the next Monday. Watching your mother suffer and not being able to give her the morphine she was prescribed was heartbreaking. They have sent change …

I have been so very impressed with Liz Cole. She was the hospice aid for my mom before she passed and has been the aide for my aunt for many months. She is compassionate, gentle, and cares for her residents like they were her own family. She sees my aunt every day and is detailed in every way with her care. She was the same way with my mom. If there is the best of the best for hospice aides she is it!

Renew was an amazing group of people. Jaycee and her co-workers were friendly, compassionate, timely and most importantly extremely communicative! They made my 100 year old mother feel like she was the only person on their schedule. …

Renew has been caring for my mom for several months now and every member of their team has been fantastic, we adore all of them. Each nurse has been so loving and caring. I do specifically want to give a shout out to our current nurse Jaycee. She has become a member of the family, she goes above and beyond answering calls, texts, comes to check on not only her patient, my mom but also, my Dad, me and my siblings often on her own time. She has so much genuine love and compassion, paired with knowledge and professionalism. We could not ask for a better friend, caregiver and guide through these emotional and difficult stages of life with our sweet mom. Jaycee truly gives her all to our entire family. Thank you Renew for reassuring us by making this difficult stage of aging with our mom as easy and worry free as possible. And THANK YOU JAYCEE