Sally Beauty

I remember when there was a very nice manager, but they always tend to give these positions to people like the manager that I was on site today when I came into the store she was very rude argumentative terrible attitude. I don’t even know how she got this job. Please get rid of her. She will be getting reported to corporate. This is why I don’t shop at the store. She’s one of the reasons why I don’t shop here unfortunately it is the closest to my house.

I came in with recently bleached level 9-10 blonde hair looking for a toner or purple shampoo to help with the yellow/orange tones. The employee (manager?) recommended I use the Bondbar blue shampoo. I blindly trusted her because I’ve never dyed my hair before and assumed she knew what she was talking about! The shampoo turned my hair green and I haven’t been able to get the color to budge after multiple washes. I went online and saw that the Sally beauty website says the blue shampoo is for brunettes only and the reviews are filled with people saying it dyed their blonde hair green. I went back into the store and the employee acted shocked that my hair turned green. So disappointed in myself for not doing my own research. Now stuck with green tinged hair 💔

Manager could not figure out how to process an online return despite me following the instructions on the Sally website that state to bring the product and return slip to the store. unnecessary attitude over the situation. Not sure why the store and/or company in general makes the return process so difficult.

Overall this place is nice but I enjoy all of the Sally beauty stores. I hate the prices have to be so high but I know everything is high priced now a days. I got Ion permanent red hair dye for me at $10.39 and Agebeautiful light neutral red golden blonde for my mom at $10.89 and then Ion after color sealer conditioner for $2.99 so in total it was $26.46 I usually get the Ion products they seem to work in my favor majority of the time. I did this red one time previously on top with black on the bottom..will attach a photo of what red looks like with hair that was bleached first

came all the way from minnetonka to pick up an order placed online and i got 2 of the 7 items ive ordered.. huge inconvinience...