Salon Nine

Terrible service - I was made to wait for 30 mins despite scheduling an appointment over the phone. The hair stylist ended up cutting my bangs so that my entire face was covered with little hair pieces. They ruined my new sweater as shown in the picture below. I came here for the first time after seeing the reviews online - I’m posting this here for others to know

I got my hair absolutely melted off here and they refused to refund me even though my hair was falling out and the color was nothing like the photo. I came in wanting a dark burgundy red. my hair was a dark blue, and even though I've lightened my hair at home before, I wanted to be extra safe and go to a professional. in my consult she did a test strand and said my hair was pretty healthy, that it "might be a little dry" after but it would be fine to bleach. I was clear that my hair health was my priority, that I didn't want it to be gummy or to fall out and she assured me it wouldn't. during my appointment she did someone else's color while my bleach was processing, and I think this might be why she didn't check how the bleach was doing as often as she said she would. it was insanely over processed, super gummy, stretchy, and falling out all over the place. when I left, my hair was soaking wet and tangled because it was too damaged to brush. the color was horrible, it was fire red at my roots, then a band of dark brown red, then a light coral pink at the ends. I went back the next day and they said they don't do refunds but they'd give me a treatment to help repair my hair. I didn't notice a difference. they said to come back in a few days and it wouldn't be gummy anymore. I waited three days, washed gently, and used k18. it was still gummy and snapping off! I waited for it to dry and brushed it SUPER gently. there was a handful of hair in my brush after. I had to get a lot cut off which broke my heart because I've been trying to grow it out. I went back again and told them everything, and they still refused to refund the $200. the manager kept saying "you knew it would be like that because we did a test strand" which is simply not true. I was told repeatedly that it would be fine, just a little dry. the manager was also just super condescending! she was trying to convince me that it wasn't that bad, but then at the same time that I should've known it would be like that?? she also did not once acknowledge the obvious damage or color mistake. I get that mistakes happen but you should take accountability for them. super unreasonable to refuse a refund on such an unsuccessful, destructive service. don't risk your money, time, or hair. there are lots of other salons in sf that will either give you the service you pay for, or refund it when they mess up this bad. also just for the record I've never left a negative review in my life and I never thought I would because I'm pretty chill but I just wanted anyone considering this salon to know what might happen. the last photo is what I asked for and the others are what I left with.

I've been with my colorist for more than a decade. She is highly skilled and I've NEVER been unsatisfied with my color. I could change it up any time and she knows exactly how to formulate the color. I like calling her the chemist. She knows the art and science as a colorist and truly enjoys her craft and profession.

I had such a great experience at Salon Nine! The whole appointment felt very personalized, and everyone was so warm and welcoming. My stylist Hanna really listened to what I wanted and made the whole process feel effortless. And the blowout—amazing. It looked incredible and lasted for days.

I booked a blow-dry based on the $65 price listed on their website, but was charged $90 at checkout. The owner sent an email about a 'stylist promotion' price hike only 24 hours before the appointment, which is not enough time to find an alternative and felt like a bait-and-switch tactic. They were clear that their prices online are outdated, but a 40% jump is too much to leave to coincidence and a < 24 hr email. I didn't feel the service matched that price.