Salon Surreal

BE CAREFUL! My daughter came in for a cut and layers. They look terrible her hair was overall cut shorter than desired. Layers are very bulky, thick, choppy, & too short in the front, she asked to have them start past her chin! I don’t recommend for cuts! It’s very annoying I have to pay to fix this cut for my daughter & pay twice! She did tell the stylist about the layers being too thick & it being too short. They made no attempt to correct the choppy thick layers! They said “it will grow back!” WTH Really! Save yourself some frustration! Im absolutely furious I have to pay someone again to thin out her layers and fix this job! She usually goes to Habit which will end up fixing her hair. Her stylist was out of town so she gave this place a try.

Thank you, Betsy! You saved my hair today. After getting a haircut elsewhere that needed significant correction, I had to go much shorter than planned. Betsy immediately understood my vision, executed my inspiration photo beautifully, and truly listened to what I wanted. She respected my request to avoid thinning shears and a razor, and I couldn’t be happier with the result. I’ll definitely be back for future cuts and a color refresh soon!

Edit: They charged me for the continued Blowout appointment that I had cancelled. They are not responding. Additionally, another stylist from another salon said if heat were to have been applied it could have gotten more damaged due to how thin my hair is now. I was going not going to say the stylist’s name, but at this point it’s outrageous. Do not book with McKenzie / Kenzie since you’ll end up paying premium pricing for someone who does not know what they’re doing. - I booked and paid for a balayage that was quoted as including a blowout, but I left with wet hair, visible brassiness, a harsh root, and confusing charges that did not match the service as it was presented. I’m not a hair professional, but I’m sure a balayage is not supposed to look like this (see first picture, which was taken that same day when my hair finished airdrying) even if it’s without the shadow root. Stylist was nice, carefully listened to what I was requesting, and she offered me water and a charger for my phone. Very kind and she seemed to know what she was doing. At the end of the appointment, I spent roughly 20–30 minutes waiting for the “hair to lift” in the chair and then another 20–30 minutes under heat for additional processing because I was told it would help my hair lift faster. Fine. The stylist said her shift was ending 15 mins before the scheduled time, so she said she would not be able to dry the hair, offered for me to come on Monday (today). Fine. Later changes to Tuesday due to being off on Monday. Fine, I understand schedule conflicts. I was not able to see my complete result due to having my hair completely wet after she rinsed it. Fine. I had no choice but to wait due to the stylist not having time (claimed the next girl who uses her chair was coming in at 5, it was around 4:50 or so). I trusted the stylist’s expertise. I head over to the check out and I paid, left a $50 cash tip. I later check my email for the receipt, and notice I was charged a $62 VISH fee on top of my $209 service. Fine… Sure. Whatever that is (Tax + Service fee? Automatic Gratuity? Curly-hair tax?) Now this is what is completely unacceptable. I would have been okay with paying all of that if the results were worth it (and maybe if it included washing my hair before the coloring service). The final color pulled orange at the top, the blend near the root is harsh, and I am having noticeable shedding afterward. After brushing my hair, only the processed hairs came off. (see second image) On top of that, the billing was not transparent. I was quoted one thing (balayage + blowout), I did not receive the blowout and not only was I still charged for full service, the follow up she scheduled for Tuesday shows a $47 charge for the blowout. The main issues here were incomplete finishing, a result that did not look properly refined, and unclear pricing. I only came here due to needing a service quicker due to my other stylist being booked for a month+ out.

I am so disappointed. I came in and paid $100 deposit and then left paying 245$ total. Kat and the front office lady told me that the brass color was normal from going from black to light so I was trying to be understanding. I came in for a balayage and I did go from black hair to lightening it and a toner. This looks horrible. I sent them photos and I am going to a new place today for them to have to fix it completely. If I don’t get refunded then this place is absolutely cruel. The new place consultation was shocked they charged me so much and with how it looks I was crying. Please contact me back Salon Surreal and please kindly issues my refund fully. This isn’t okay.

I had a very disappointing experience at Salon Surreal. Their highest level stylist did my highlights, and the result was extremely stripey and poorly blended (see photos). When I raised my concerns, they refused to acknowledge the mistake or take responsibility. I ultimately had to dispute the charge with my bank and pay another salon a comparable price to have my hair corrected. Very frustrating experience. I would not recommend this place.