Star Auto Services

Very disappointing experience at Star Auto Services. I came in for a simple oil change, but there was absolutely no communication from the staff. No one asked what oil I wanted, no explanation of what they were going to use — they just went ahead and did it without my approval. They also didn’t ask whether I wanted to replace the oil filter. That’s not acceptable. It’s not about the cost — it’s about basic respect. Customers should be informed and given a choice before any work is done. I felt like my input didn’t matter at all. On top of that, the wait time was ridiculous. I arrived around 3:20 PM and didn’t finish until 5:00 PM for just an oil change. I was sitting in the office the whole time, and no one acknowledged me, gave an estimate, or even showed basic courtesy like greeting me or letting me know what was going on. This kind of service is not professional. Even if the work itself is okay, the lack of communication and poor customer service make the whole experience frustrating. I would not recommend this place unless they seriously improve how they treat their customers.

Got referred by a friend that works at the Mercedes dealers....I go there and to find out they said they couldn't find the ob2 plug.,...so he said they checked everywhere so we can't do nothing!! I was like ok so what can I do !!! They just said sorry we couldn't help ..I was like wow !! Ok and left ..I feel they they could of at least gave me some kind of lead to fix it or something..I was not upset just disappointed cuz star auto is talked of in better issues,

I had a great experience at Star Auto. Joe is fantastic, upfront and very honest. The work I requested was completed fast and the price was very reasonable. I will definitely be coming back for future needs.

Horrible experience. Where do I begin. I've had suspension work done before with them, and they did a great job at the time. I felt the price was a little high, but I needed the work done. So I went with them regardless.. The first work I got done, I asked for them to bring me all my old parts, and they did. However, when the guy went to pull my parts out of my trunk, he was throwing them on the ground and accidentally scratched my bumper.no big deal, I was happy for the repair to be done. So I let it be. This time, however, I knew for a fact. My car only needed a tune-up. I had taken it to a different mechanic before I came here and had an inspection done and verified it was a tune-up. However, because I was happy with the work They did here before , I came back to this place becausei wanted to give them my business. I brought my car here, and they did the inspection. Upon inspection, they showed me the fualt codes ( assuming i probably wasn't going to know what each code meant) However, I understood each misfire code which all pointed back to it needing a standard tune up. I decided to be quiet and see if he was going to be honest with me on what i needed. Long story short, I was told I had all these problems with my car. And that it was gonna cost anywhere from $4k to $6k and that they would not know until they open it up. I asked if I could just get the tune-up, and he said he recommended me either getting it all fixed at once and pay the $4k or in his opinion it's not worth fixing and I sell it and get something more affordable. $500 later and doing the tune up my damn self with the help of a friend , and my Mercedes-Benz running smooth like day 1. All it needed was a tune-up. No oil in my ECU ( he will know what I mean when he sees this) . To be honest, it sucks because I did like the people here and was hoping I could trust them 😕

The auto service is excellent because 1) it's lower priced 2) They have a big team of people. 3) they get it done quicker than any other small dealership gas station or even big dealership where they will give you a car rental. It looks a little dirty, but when you have a problem, that's the first place you will think of in the future. The owner is nice and intelligent and excellent customer service.