Taichi Wellness Spa at Redland Trails

Where to begin? Appointment booked through ClassPass for a 70 min treatment. The doors were still locked during business hours with an employee arriving several minutes late, walking up SLOWLY, still, consumed by her phone, and then surprised when my wife said “Hi”. Clearly not concerned she was late with a potential customer waiting. Then the story was ClassPass would have to be booked for another location but the credits for a 70 minute treatment were only valid for a 40 minute treatment. The deal breaker was the rude lady on the phone, who was clearly not concerned with the awful customer service and deflected with “that’s ClassPass’ problem”. Excuse me? Perhaps it is but don’t make it the consumer’s problem. As a business operator, it’s YOUR JOB to work out the kinks with your partner vendors. What an absolute waste of time and huge let down to have been treated this way. Reading other reviews, this is ln’t the first time a customer has been mislead or mistreated over the communication between Tai Chi and ClassPass. Honor the agreement with the customer and sort out the issue with your partner so that it doesn’t continue dot drive business away.

I have been coming here for years and I see Sosa. He has always been professional, and he is a very skilled massage therapist. I typically have to come in when I have really bad upper back and neck pains and I always walk out feeling better. He is great and this business is working hard to heal people!

Booked a pre-paid acupressure massage through Classpass. First they said they did not know I was coming, then they said I could have the massage if I paid extra money, then when I said I just wanted the service I already paid for, they said they could not find me in the system and the problem was with Classpass. I left and requested a refund. The owner is terrible and I do not recommend.

I absolutely loved this place. I was feeling extreme stress and tension all over my body due to work and personal situations. I was in so much pain that I desperately looked for a place that morning that could take a walk in during Covid or had appointments available same day. Luckily I was able to get in early that same morning and had a 90 minute massage. It was far above anything I expected. My standards have completely changed after visiting this location. I got a real massage. Amazing pressure, hot all of the right spots, it was exactly what I needed. I loved the entire experience so much I actually signed up for a package. I can't wait to go back again.

Terrible Experience! Bought a Groupon for a Brazilian wax, after she started waxing me, she informed me that there's an extra $10 fee for "full" Brazilian wax, I agreed to it. When she finished, I went to pay for it & she was upset bc I wanted to use my debit card & it wasn't cash. She asked if I wanted to add a tip & I said I would like to add $5 tip, and that's when the lady got extremely upset, saying that the tip was not enough! She charged my card $19, and I was extremely upset w her at that point & told her that tips are given based on the quality of service, as a sign of appreciation for above & beyond service & at the customers liking, not what she felt she deserved, and that it's against the law for her to add whatever amount she wanted without my approval. I asked for a manager and at that point she took $4 cash from behind the counter & thew it at me and said, take your money & find another place to wax next time! Wow!!! What Just Happened?!!! No manager came out & I took my money and left! Sent the company an email & now writing this post! Unbelievable!! She ripped my skin off in some areas, left a ton of hair behind, was not pleasant & felt $5 tip wasn't enough! When I truly didn't even want to leave any tip at all!!! Wow! Save your time & money and go some place else!