Thanh Nguyen Income Tax

I went in with my dad to this office to ask about the the marital status filed due to my school requesting extra verification. Legally, my parents have never been married on paper, but the taxes said they were married and filing jointly and I don't know anything about it -- which is why we pay to receive services and have someone else file our taxes. Anyways, I come in with my dad, and this gentleman asks us to sit. Going well so far, so we sit, and I start by explaining my situation. This year, SDSU wanted to verify my financial aid. I asked him about what the school is requesting, and he says he doesn't understand. Then he proceeds to get upset and raise his voice as I try to explain that the FAFSA office at SDSU is requesting an amended tax form due to the marital status of my parents. He doesn't let me finish a sentence yet alone get a word in. He gets so pissed and starts saying that I filed my financial aid wrong (even if this is true, he did not have to handle it the way he did) and started insisting that I'm being greedy for my own benefit . . . He's getting aggressive when I simply was trying to explain the situation with what my school was requesting from my dad's 2023 taxes. He continues raising his voice and starts throwing out that I don't know what I'm talking about and that he went to school 40 years ago so knows what he's talking about. (I never mentioned anything about his qualifications.) He kept cutting me off and getting worse when I tried to come back down from his high emotions. He even said he's never had someone question his work in 40 years but according to the other reviews, there must be two sides to the story . . . Anyways. He refused to amend the taxes and that's fine. I know it's a complicated process but then I requested a print of my dad's 2023 taxes just in case there could be something else useful for my school to use in the verification process, and he declined yelling that my dad has it at home. I gave up at this point because I'm honestly so shocked. So we went home to search for it and nothing came up. My dad went back alone at a later time to ask for it, and then he printed it out. He took my questions very personally when that was never my intention. I was very upset and uncomfortable during the whole interaction. I'm only giving a 2-star instead of 1 because he ended up printing the tax forms for my dad when he went alone without me. But the experience itself was traumatizing when I was seeking help and advice from a "professional." I've never had to work with someone so childish and egotistical before. I may be a young college student, but I'm not a greedy liar that he said I was . . . For wanting to figure out my parents tax situation for my financial aid. I hate leaving bad reviews but this guy was anything but a gentlemen for being unable to handle this with professionalism.

We brought our paperwork in on Friday, they told us to set an appointment, we got an appointment ONE WEEK from said date (next Friday) and they said if they need any other paperwork they would call. Sure, whatever. Next Friday rolls around, we came on time for our appointment and then they said they would need my wife’s SSN card and our marriage certificate, something they could have called us ahead about. Ok, we went back home, got the documents they asked for, came back, and we had to wait another TWO HOURS because the clerk said her boss has to check our paperwork before sending it out to make sure everything is correct, and that our tax paperwork has been finished. Checking tax papers takes that long here people. Never again :) Doing my own tax takes less time than this.

Worse service ever. Drop paper work off come back make appt and you still have to wait 2 to 4 hrs. No customer service only takes cash. Also noticed a trend if your not asain he will make you wait longer

Very poor service. Have an appointment and still have to wait 4 hours. Also this guys do have bad attitude. BTW wondering how he file his own taxes when he collect all cash for for service. Best to stay away.

This place is very poor customers service . You just have questions about income tax , he refused to explain to you and yelling at you ,talks over you and so mean to customers, then claims that you yelling at him , long waiting at the place . His employees very nice and professional, I feel bad that they have to work for this guy . I don’t care if he have over 30 years experience. Poor customer service and yelling at customers is a Big No, No ....