The Lift Garage

I am extremely disappointed with my experience at this auto repair shop. As an organization that claims to help low-income families, I expected honesty, quality work, and fair treatment. Unfortunately, that was not my experience at all. I originally brought my vehicle in for a coolant leak and a broken headlight and taillight. After their inspection, they came back with a long list of additional repairs and told me I needed new tires before they could complete the work. While I understood the tire requirement, they kept my vehicle for nearly two weeks. When I finally got my car back, I immediately had to bring it back because the coolant leak I originally brought it in for had not even been fixed. They corrected that issue, but the problems didn't stop there. A few weeks later, I discovered a fuel leak, and my car eventually shut off completely. I had to pay $500 to have it flat-bedded to my home. When I contacted the shop, they told me there was nothing they could do and that I would have to wait another 90 days before they could help me again. Meanwhile, I was left without reliable transportation and had to find other ways to get to work. I made another appointment on June 5 and explained everything that had happened since they worked on my vehicle. Instead of taking responsibility or even seriously addressing my concerns, they brushed them off and wanted to charge me another $600 to repair the fuel leak. I took my car to another repair shop for a second opinion, and they fixed the exact same issue for only $200. Based on my experience, I feel this shop is dishonest and more interested in making money than helping the low-income families they claim to serve. I trusted them to do quality work and was left with more problems, additional expenses, and weeks of inconvenience. I would not recommend this shop to anyone. Please be cautious, get a second opinion, and carefully review any repairs they recommend before agreeing to the work.

Hello my name is Tanisha Branch and my experience was horrible they bent my backing plate when they replaced my front pads and rotors I've taken my vehicle back to them 3 times and they never fixed my backing plate but told me that 2 of my luggage nuts were causing the noise instead of replacing my backing plate which is causing the noise then my final time that I took it back to them they are telling me that it's my cv axle which I honestly feel that their mechanic did something wrong to my vehicle now I have to take it to another mechanic shop to fix what they messed up and more. I don't recommend the lift garage to anyone at this point I feel unsafe driving my vehicle these people are horrible and need to hire mechanics that knows what they are doing cause they don't. These people are horrible and I would never use their services again and I wouldn't recommend them to anyone for your vehicle repairs

I am ever so greatful to be able to participate in this opportunity. Our community needs more mission driven mechanics with flare. Like all encounters, some things could have been different. Lack of communication about me vehicle and contact with when it was done. A few other minor details. what really got me upset at the end, my car was squeezed in like peanut butter and jelly. The mechanic slivered out of that tight spot for me like it was nothing.

Initially had a good experience with the shop and was glad to have an affordable option. Unfortunately the issue I brought my car in for back in June has not yet been resolved, I dropped my car off for a recheck and am told I have to make another appointment to fix the issue that has been going on since the beginning. I don’t know if there is a problem with double checking things but I’m bummed to have to figure out another option as I don’t feel confident this issue will be able to be resolved at this shop. Love the idea the shop has, just seems like there’s some kinks that definitely need to be worked out. Edit 2/2: found the issue was my strut from the beginning. Snapped off and was not attached to the top of the car body. This issue should have been seen by trained techs over 3 different visits since I saw it right away and I have no training, it seems either ignorance or avoidance unfortunately.

The team here is amazing!!!! This is my 2nd time going with The Lift Garage and they did NOT disappoint! Not only was my car done in record time but they worked with me to make sure the fixes were affordable. They did an exceptional job of staying in touch and keeping me up to date and now my car runs like New!!!! Thank you guys!