Tom Thumb Pharmacy

I have had several issues over the years with this pharmacist. Once I got a prescription with 2 totally different pills in the bottle. I didn’t make a scene, I just called the pharmacy & asked politely to speak with the pharmacist. I told him that had just picked a prescription with on 10 pills and 4 of them are different in color and shape from the others. Another time I received a prescription of what was supposed to be 90 pills but was actually only 45 but I was charged for 90 pills. I had to go back for them to give me the exact amount that I paid for. But since I fell and injured myself and have since been having Severe Migraines. I’ve seen multiple different doctors and specialists. Most of the prescriptions don’t work or either the doctor tries me on a lower dosage and follow up later and tell me to take 2 instead of 1. The pharmacist here at this Tom Thumb gets a rude attitude because the doctor tells me how to take the medication but then the pharmacist says something totally different. The pharmacy’s job is to fill the prescription that the doctor wrote not to be the doctor. I have used Tom Thumb Pharmacy because they have a drive thru but Albertsons Pharmacy on Grand Prairie is a lot better. The Albertsons Pharmacist doesn’t try to be the doctor, he does his job very well. He is always nice and courteous in spite of whatever is going on. Albertsons always have medications in stock unlike Tom Thumb in Grand Prairie. I’ve tolerated your obscene behavior and actions for the last time. Albertsons has never given me the wrong medications or the wrong qualities. Please remember that Everyone has a boss and your actions and attitude are despicable and every customer is somebody.

I normally don’t complain cause I know how it is working in a retail environment for the past 40 years but tonight I sat in the pharmacy line for over 20 minutes and the same vehicle was there, if you need that much attention please go inside ,nobody respects anybody else’s time anymore. That is too much time for one vehicle , so I got out of line and went inside, and by the time I came out the car that was in front of me , before I got out of was just pulling up.

Prices are fair but if you want to be treated with respect don't go here. The entitled pharmacist who thinks he's something special and talks down to his customers it's just not acceptable I will now pull all my prescriptions that probably about $1,000 a month for this store and I'll go somewhere else. When I mentioned to him I was going to do that he said good.

Steven the pharmacy tech is just rude. He should not be taking calls if he is not going to sound at least happy to help. He sounds so miserable, mad, and upset with smartalec response's. On the other hand had a pleasant call/experencie with Tech John and Sunshine they helped me with a smile, and high quality customer service.

HORRIBLE ATTITUDES. If they cannot fill a transfer prescription in an hour, THEN DONT SAY ITLL BE AN HOUR on the phone. If you only have two people then just tell the person calling it probably won’t get filled that night!!!! Just be honest upfront whether it’s in person or on the phone. Horrible attitudes from tech and pharmacist. And then acted like I should go to another pharmacy if I was uncomfortable at theirs after waiting an hour and 29 mins 😑🫡 ask your manager for more employees, don’t snap at customers that didnt even snap at y’all in the first place. Tech got an attitude with me when all I wanted was a freaking update.