Toyota of Richardson Service

Been coming here for roughly 3 years, 3 vehicles. First 2 never had an issue really, for the most part everything was done as expected. Told upfront what was covered and what was not. The most recent time this past Friday, complete opposite. I was understanding of shorter staff, w bit more wait time since it was a holiday. But poor communication with me and the mpp company to get a quick claim done that was for tires, a service that included rotating tired because at 5k on a new car, toyota does not do oil changes. So what came in as an appointment on a Friday to get tires inspected and fixed by claim if they were within warranty (they were) and the ask for a quote on a dent on a door (would be covered by insurance but just the quote) and 5k service which is just rotating tires. Resulted in THREE days in service, tires not placed where I instructed based in tire pressure picture ( i said new tires x2 in the back) inadequate tire tore pressure, air valve missing if you look at both tire pressures, white residue on tires, and only bright side because at this point it was not expected was the spare being put in its original compartment. I have more pictures with texts, but the video shows howvthe car veers to the left after ‘service’ and after paying for an alignment out of pocket. Yet it veers more now with new tires and alignment than it did with a spare and a tire with an air bubble… this might truly be the last time i go to the richardson location service center.

I was at this service shop to get Engine air filter and cabin air filter for my Camry hybrid 2017 LE, however I was given engine air filter for regular Camry (17801-YZZZ02) which doesn’t really fit. I wanted to make sure that I was getting the right filter so I mentioned that my car was the Hybrid version several times. What I also did not like was the fee for credit card payments. A company like Toyota shouldn’t be worrying about credit card fee’s in my opinion. Service was also particularly slow. I will be getting my filters from AutoZone from now on.

I'm confused about something. The service paperwork says fluids were "adjusted," but two days later my dashboard showed a low windshield washer fluid warning. I called the dealer and confirmed that washer fluid top-off is included under Toyota Care. However, it clearly wasn't done, even though it was marked as completed on the paperwork. There's no leak — I checked. It only costs $3-4 to refill, so this isn't about the money. And tires were not rotated, because my front passenger side tire has small bulge, so if rotated it should be on rear driver side:) I don’t know what did technicians do all day with my car. Called service center before posting this, front desk girl tried to reach somebody to help, after waiting 20 min I dropped phone. My concern is whether I can trust the service paperwork going forward, or if I need to double-check every item myself to confirm the work was actually performed.

I can’t say enough good things about the Service Department at Toyota of Richardson, especially my service advisor, Vladislav! From the moment I walked in, he greeted me warmly. He was friendly, honest, and professional. He took the time to explain exactly what kind of work my vehicle needed this time. He provided excellent customer service and genuine care, while the service team delivered quality work. It was very important for me to feel that level of confidence in the team. I highly recommend Toyota of Richardson to anyone looking for reliable, honest auto services and repairs.

I have been visiting this Toyota Service Center for almost a year, and every visit has been an excellent experience. From booking appointments over the phone to the service itself, the staff have always been professional, friendly, and helpful. Their outstanding customer service has impressed me so much that I have recommended this service center to all my friends and encouraged them to bring their vehicles here. Thank you for consistently providing such a great experience!