Ulta Beauty

Well organized store with helpful associates. I feel special recognition is warranted for Adriana. She was so patient with me, not making me feel like a bother with all my questions. Kudos to this location ✔️

I had the most amazing experience with Natalia today! I walked in looking for a hyaluronic acid serum, and she immediately helped me identify the best option for my skincare needs. Although the product was out of stock in the store, Natalia quickly found it online and made the ordering process completely seamless, arranging for it to be shipped directly to my home. Beyond that, she was an absolute wealth of information and even helped solve several of my transactional issues with ease and efficiency. She was knowledgeable, professional, friendly, and incredibly attentive throughout the entire experience. Natalia truly went above and beyond. Her exceptional customer service is a reflection of why I would highly recommend this location to anyone. If you have the opportunity to work with Natalia, the General Manager, you’re in great hands. She is simply amazing!

Worst customer service experience I’ve had at Ulta in Pearland,TX I attempted a simple even exchange without a receipt, which Ulta’s own policy states can be processed as a blind return. The associate, Adriana, repeatedly insisted on a phone number to “track the transaction,” despite my explaining the policy multiple times. This went on in front of over 10 customers waiting in line, which was embarrassing and completely unnecessary. Eventually, a phone number did work—proving the whole ordeal was pointless. Then came the next issue: Adriana claimed a refund for the price difference required the physical credit card, even though I offered a perfectly reasonable alternative—placing the balance on a gift card. She acted as though this was impossible. I escalated to the manager on duty, Danielle (EM), who was shockingly unhelpful and dismissive. She showed zero interest in understanding the issue or supporting the customer. Speaking with her felt like talking to a wall. The lack of training, common sense, and basic customer service at this location is unacceptable. I left frustrated, embarrassed, and with no confidence in this store’s management.

Had the most fantastic experience I’ve ever had at Ulta yesterday! Chris (I didn’t ask her for her name, this was on the name tag.. so I hope it was the right name!) was so patient with me and so helpful! She helped me get the correct products that would heal my skin and made sure everything I purchased wouldn’t trigger my dermatitis. Can’t wait to come back and see her when I’m ready to get more products!

Baby let me tell you. Jeri is my girl. I came in to looking at certain line that had kinda change it product look. Jeri not only found me a new line and a beautiful concealer that works with my skin. She even found me a new foundation to try out. I love her spirit and she even show me and my sister some other products we want to try. Jeri is completely amazing and definitely will look for every time i come in.