University Health Services, Tang Center

I called to reschedule a CAPS appointment and had a very difficult experience with the staff member who assisted me. She appeared frustrated and unfamiliar with the scheduling process, was dismissive in her tone, and ultimately did not successfully reschedule my appointment to a time that worked for me, despite my clearly explaining which days were not possible. Before I could clarify or ask next steps, the call was abruptly disconnected. I was also scheduled with an intern for an important appointment without my knowing. For students who are not feeling their best and who are trying to navigate the healthcare system, they had little patience. However, before this, my experiences with student staff have consistently been kind and supportive. This particular interaction with non-student staff, however, felt unprofessional and left me without a resolution.

The insurance department is really passive aggressive for no reason, and they also close 30 minutes before they are supposed to. Based on everyone else’s reviews I suspect no one really holds staff accountable here which I find weird since students tend to be the most fragile but that seems to be being taken advantage of

This was incredibly frustrating experience; I just got out of the hospital treatment of one week and finally found the medication that was working for my chronic illness. Then I tried to pick up my medications from the school pharmacy, where they kept repeating "Refill too soon", "Unable to authorize your refill until your medication actually runs out". As a result, I had to put my health and condition at risk because the pharmacy didn't even authorize my refill request on the day that they promised, and I completely ran out of medications even before I could send out the refill request. I reached out to my doctor, social worker, and they keep receiving the same response from the school pharmacy; They just can't do it. And you have to wait, wait, wait. At this point, I am considering cancelling the school insurance completely and not using the school health services AT ALL. I have never heard of any physicians, pharmacies, hospitals that do not put patients' life and health condition as a considerable priority, if not highest. Here, things are different and different rules are applied because it's "school" institutions. It's a completely different power dynamic than other parts of the world.

The urgent care absolutely sucked. My sister went to the urgent care and we were there for 4 hours for a sprain, there is a decent amount of staffing and we were one of the first people in line yet there was little to no communication. I was waiting for her in the waiting room and the front desk were insanely unhelpful and rude. i asked the front desk if I can bring in her brace or something to drink or eat. She said that my sister had to ask the doctor but it seemed like there was only one doctor on call. When I told her the doctor was not in the room and asked if she could talk to the doctor she said no my sister is capable of asking and if she can't my sister can wait. She couldn't answer any questions regarding insurance, cost, time or status and couldn't even provide any empathy. It was just an insanely frustrating and awful experience. It brings up the question like what are your qualifications and what are you even there for. My sister was unable to walk and even when she requested I come in or if I can bring her something to drink she was ignored. Never coming again.

Optometry was bad. I was given a student to do my routine eye exam. It was the lengthiest eye exam I have ever had. My eyes were extremely irritated after that. The student's mentor had the audacity to tell me that I have to advocate for myself. Ridiculous.