Vanilya

woman behind counter (i’m guessing owner) was not welcoming at all. the food is pretty mid, but service definitely took it down a peg. They sold me a drip coffee, didn’t even have any and just handed me money back didn’t offer something else to drink, told me “it wasn’t worth it” to make more coffee. it was so strange, won’t be coming back. can’t stress enough complete lack of social etiquette. felt like a true liminal space.

The best bagels in Philly hands down, unique flavors with crispy outside with a fluffy an chewy inside. Great schmears, pastries and sandwiches too. But it’s really all about the bagels, you can even eat them plain which is incredible.

The owner should NOT be behind the counter because she will ruin her business. My family was trying to order this morning (no line, no wait) and she kept directing my girlfriend to order with the QR code because we had a dog (even though a different, friendly staff member told us she could directly take our order at the window in just a minute - she had just taken a guy with a stroller’s order and we were happily waiting our turn). Great.Owner shows up and the window is shut to us, order online. No worries, we will - if you’re busy you’re busy and we can make it happen. My girlfriend was trying, but couldn’t find the items we wanted and went inside to get help finishing the order. While inside, the owner waved her off because “the website is a continuous scroll, it’s there” and took OTHER CUSTOMERS ORDERS - she could easily just have taken ours or showed my girlfriend where the item was. Two pastries and two coffees? We’re trying to get out of your way, we’re also service workers - we get it. Was it because we were the only gay couple? Was it because I was standing outside with a dog and you’re not a fan of tiny dogs in green vests? She just kept yelling at us to order online and leave the shop. Defeated, we leave to get coffee somewhere else (girlfriend in tears) and the owners there guessed our bad experience was at Vanilya without us even dropping the name. Apparently the shitty reputation is spreading, and it’s all on the owner. We live two blocks away, so - a lost loyal customer here. Bye girl.

the bagel is the best, but today i ordered and they didn’t put a lot of cream cheese . Usually they gave me thick cream cheese .

The sweetest team!! Bonnie is such a delightful person and was very welcoming of our food tour group. She went over and beyond to customize our order for some guests who have dietary restrictions and baked everything perfectly-timed so that it was warm and fresh for our arrival. Our group loved their scones and we'll definitely be back for more treats and their bagels.