Wellspring Pharmacy

I had a very disappointing experience at this pharmacy. The customer service was poor, and the staff were rude and unfriendly. I came to pick up my prescription, but the way they treated me was disrespectful. They handed me my prescription as if they were giving it to me for free, even though I paid for it. I expected professional and respectful service, but unfortunately that was not my experience here.

I've found them to be very helpful; I once forgot my wallet, and they allowed me to just pay when I came in the next month. Unlike Walgreens, you don't have to wait for 20-30 minutes, and here they actually make sure to call you if there is an issue with the prescription. I'm not sure why there are any bad reviews. This is more personal service than the big chains.

Originally I chose to work with a smaller pharmacy for the same reasons some of the other people who has patronized this place. I wanted to support a small local business. This was some of the most unhelpful staff I've ever interacted with. They didn’t even think to call me when they didn’t carry the medication I needed the most. They called one pharmacy to see if they carried it and then gave up. I’ve been waking up from cough attacks for 5 days now. I called them multiple times since they opened and I am traveling to Colorado today. Was told the medication was going to be in. I get a call apparently minutes before they are closing saying it didn't came. I asked if I can transfer my prescription and they told me they were closing in a few minutes. I asked if she could help transfer and she just said "no" with zero explanation. Why would you wait this long to tell someone this??? They are also closed for the rest of the weekend. I just modified this from 3 stars to 1. I would give this a zero if I could.

Been using them since they opened. Responsive and reliable. My only issue was that for one of my seven prescriptions they could not match the price i could get elsewhere, so i moved that one prescription and left the other six with them. Questions about any of my medications were clearly and concisely answered. Vaccinations also went smoothly for both my daughter and me.

I started going to Wellspring after waiting in the long lines at CVS, expecting to get better service and closer attention to detail. I could not have been more wrong. A prescription that was sent to them on Sunday (granted they are not open sundays) went without any reach out to me on Monday. I called on Tuesday and was told they don't have it and they would get it the next day and call me. On Wednesday, I received no call and when I called over and over starting at 4:15pm (they close at 4:30) no one answered. I called today (Thursday, 4 days after they received this prescription) I was told oh ya it's here do you want to come get it? No one called me and when I asked why no one answered the phone was told they left early. I am so disappointed in this business. Why would you tell me you will follow through on something then just drop the ball and call it a day early? I was then asked if I wanted to have a note put in my file that I want to be notified a prescription is ready. How else would I know this if not by them telling me? I am supposed to guess? Needless to say I will be going back to the CVS line. At least there they text me and I can log in to see what stage they are at. Won't be just ignored for 4 days while I just wait to see if they care to let me know what is going on. I would have had the prescription sent to CVS on Tuesday if I had known they would flake. People go to small businesses for better care, this is not one of them that cares.