Ace Plumbing & Rooter, Inc.

I’m so grateful I hired this company before signing a commercial lease. This was my second time touring the space, and having licensed plumbers inspect the property gave me peace of mind. They pointed out several plumbing and building issues that I completely missed on my own, which ultimately saved me from making a very costly mistake. The booking process was easy, communication was excellent from start to finish, and their pricing was very reasonable. I felt supported throughout the entire process and appreciated their honesty, professionalism, and expertise. If you’re considering a commercial space or need a plumbing inspection, I highly recommend this company. Their thorough inspection helped me make an informed decision, and I’m incredibly thankful for their guidance. Thank you Kenner!

Ace Plumbing won an customer for life today. I had a new gas range installed by Lowe's. They arrived, took one look at my old stove and said "we need a plumber to come disconnect that" and left. Ace sent out John, who arrived within minutes. He was starting the work to install a new valve, then discovered there was already a valve hidden in my cupboard. He easily could have just finished the install, collected his money, and went his way. Instead he showed me that he doesn't need to install a valve, then did the work to open up the main line and fire up my water heater. When I went to pay, he let me have this one for free since I didn't need the valve installed. This is just awesome customer service. Ace is playing the long game, because they're now living in my phone as my one stop plumbing shop. Thanks yall!!! wish i could give you 6 stars.

This is an exemplary employee, and I cannot give him a higher review. In his work the other day, he was very clean, respectful of my home, very explanatory with what my options were, did not make me feel pressured in any direction, and when I decided to do the actual work, he did it quickly cleanly and to my complete satisfaction. I’ve had a lot of different trades in my home over the years and this is not always the experience I have, so I wanted to make sure that I gave praise where praise was due. Jim was great. The office was also very responsive even when reaching out on a Sunday. I would definitely recommend and use ACE Plumbing again. Update: one of the parts installed turned out to be defective. I reached out to Ace on a Sunday evening and the same technician was back exactly on time, the next day at 11a. He took a look, left for 20 min to buy a part, swapped out the part, determined the replacement was also going to leak, went back for a completely different brand of the same part, installed it, and everything is now dry, leak-free, and working fine. It looks like the final part is a higher quality and likely more expensive version, but we were not charged anything for the return service call or any more for the upgraded part. I hold nothing against Ace for the part being faulty… sometimes there’s just a bad lot and they’re all faulty. I do give them continual high marks for how they handled the situation, punctual, responsive, committed to working until the issue was resolved and functioning properly, and did so the very next day. Still highly recommend Ace you need plumbing work.

Rudy, Juan, and Joel did an excellent job on my plumbing repair. They were punctual, professional, and clearly knowledgeable about the work required. They explained what they were doing, followed code, and made sure everything was functioning properly before they left. The work area was kept clean, and the entire process was handled with care. I appreciate their hard work and would gladly recommend them for any plumbing needs.

Kenner was very timely, professional, and friendly. He was open to really digging into what was happening with my water heater in order to get it to work. I never felt pushed for extra time, or cost, and he was very upfront with recommendations on what would be most economical. Overall I would recommend him in particular since that's all the experience I have. Worth mentioning, Ace had someone at my place within a few hours!